Technology Director: Observability [APM, Logging, Tracing]

About the role

Wells Fargo is seeking a visionary and results-oriented Technology Director to lead Enterprise Observability Engineering, responsible for the strategy, delivery, and operational excellence. This includes capabilities such as Application Performance Monitoring (APM), Logging, Distributed Tracing, Metrics, Events, Telemetry, and Platforms that provide critical visibility across the firm's technology landscape.

This is a unique opportunity to shape the future of Observability, Resilience, and AI-driven operations at enterprise scale—leading high-performing engineering teams that enable faster issue detection, accelerated recovery, improved customer experiences, and stronger operational stability for millions of customers. As a senior leader within the Observability organization, you will drive platform modernization, engineering innovation, and strategic transformation initiatives that strengthen Wells Fargo's resilience, improve service reliability, and deliver measurable value for customers, shareholders, and technology partners.

Responsibilities

• Manage a team of engineering managers and engineering leads.
• Focus on delivering commitments aligned to enterprise strategic priorities.
• Build support for strategies with business and technology leaders.
• Guide development of actionable roadmaps and plans.
• Identify opportunities and strategies for continuous improvement of software engineering practices.
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third-party providers.
• Identify financial management and strategic resourcing.
• Set risk management guidelines and partner with stakeholders to implement key risk initiatives.
• Develop strategies for hiring engineering talent.
• Lead implementation of projects and encourage engineering innovation.
• Collaborate and influence all levels of professionals, including more experienced managers.
• Lead team to achieve objectives.
• Interface with external agencies, regulatory bodies, or industry forums.
• Manage allocation of people and financial resources for Technology Strategic Leadership.
• Develop and guide a culture of talent development to meet business objectives and strategy.
• Lead the engineering strategy, delivery, and operational excellence for Wells Fargo's Enterprise Observability platforms, including APM, Logging, Distributed Tracing, and related telemetry services.
• Drive the reliability, scalability, resilience, and modernization of Observability platforms that enable proactive detection, diagnosis, and remediation of technology issues across the enterprise.
• Partner with Infrastructure, Application Development, Cybersecurity, Technology Risk, and Platform Engineering teams to accelerate operational resilience and improve customer experience.
• Champion Site Reliability Engineering (SRE), Observability engineering, automation, and AI-assisted operations practices to reduce operational risk and improve service availability.
• Lead large-scale platform engineering teams responsible for supporting mission-critical monitoring, logging, tracing, analytics, and incident management capabilities.
• Establish engineering standards for telemetry collection, instrumentation, monitoring coverage, logging strategy, and distributed tracing adoption across Wells Fargo technology platforms.
• Drive transformation initiatives focused on platform consolidation, operational efficiency, engineering productivity, and cost optimization.
• Utilize data, metrics, and service-level objectives (SLOs) to improve platform performance, reliability, adoption, and business outcomes.
• Collaborate with executive leadership to define and execute the Enterprise Observability roadmap aligned with Wells Fargo's strategic resilience objectives.
• Foster a culture of innovation, accountability, engineering excellence, and continuous improvement while developing current and future technology leaders.

Requirements

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
• 10+ years of Observability expertise in enterprise organizations, enabling the ability to lead engineering teams to deliver industry-leading Observability solutions to increase Resilience and Stability.
• 4+ years of management or leadership experience.

Qualifications

• 10+ years of software engineering, platform engineering, infrastructure engineering, or enterprise technology experience.
• 7+ years leading multiple engineering managers and large-scale engineering organizations.
• Deep expertise with Application Performance Monitoring (APM), Logging, Observability, Monitoring, Distributed Tracing, Visualization, and Telemetry platforms.
• Experience leading enterprise-scale implementations of platforms such as: Splunk Cloud Platform, Splunk Cloud Enterprise Security, Splunk Observability Cloud, AppDynamics, ThousandEyes, Dynatrace, Grafana, OpenTelemetry, Prometheus, Riverbed Aternity, Cribl, and/or similar technologies.
• Strong understanding of Site Reliability Engineering (SRE), DevOps, Platform Engineering, Incident Management, and Service Management practices.
• Demonstrated success driving platform modernization, technology transformation, and engineering delivery within large, complex organizations.
• Experience managing multimillion-dollar technology budgets, strategic vendor relationships, and large-scale engineering investments.
• Strong executive communication and stakeholder management skills with the ability to influence senior leaders across technology and business organizations.
• Experience leveraging automation, artificial intelligence, machine learning, and analytics to improve operational effectiveness and resilience.
• Proven track record developing high-performing engineering organizations, talent management, culture driving, and succession pipelines.

Job Expectations

• This position is not available for Visa sponsorship.
• No relocation allowance is available for this role.
• This position requires working from one of the posted locations in a hybrid environment.

Pay

$215,000.00 - $355,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement