Technology Communications Specialist

Key Responsibilities

• Produce the Firm’s monthly technology newsletter using Microsoft Amplify, managing the full lifecycle from content planning and writing through distribution and performance analysis
• Own and maintain the department’s editorial calendar, ensuring strategic sequencing of communications across project milestones, feature releases, and educational content
• Design newsletter templates, mastheads, and visual elements that enhance readability and engagement
• Write and edit professional technology communications for Firm-wide audiences, including project announcements, rollout communications, feature updates, operational advisories, and change management messaging
• Develop communications strategies for technology initiatives, working with project teams to ensure messaging is clear, timely, and aligned with adoption goals
• Adapt tone and complexity for different audiences, from senior leadership to end users across practice groups and business services
• Manage communications distribution across channels including Microsoft Teams, Viva Engage, email, and intranet
• Write and edit scripts for technology training videos, demos, and multimedia content
• Develop content for the technology sections of the Firm’s intranet, partnering with the Intranet Content & Community Strategist to ensure accuracy and currency
• Create templates, graphics, and branded assets for communications materials
• Explore and pilot innovative communications formats, including podcasts, AI-generated video, interactive learning content, and emerging channels
• Identify opportunities to leverage the Microsoft ecosystem (Teams, Viva Engage, Stream, Forms, etc.) in new ways to engage employees
• Stay current on internal communications trends and technologies, bringing forward recommendations for new approaches
• Partner with IT leadership, project managers, trainers, and subject matter experts to develop accurate, compelling communications
• Facilitate content reviews and approvals, managing feedback cycles efficiently while maintaining editorial standards
• Serve as a communications advisor to IT teams on messaging strategy, timing, and channel selection
• Ensure all communications reflect established IT brand standards, editorial voice, and accessibility requirements
• Maintain and evolve style guides, templates, and design assets for common communication types

Qualifications

• Bachelor’s degree in communications, journalism, English, marketing, or a related field or equivalent work experience
• Minimum of three (3) years of experience in corporate communications, internal communications, or a closely related role
• Experience in a legal, professional services, or complex enterprise environment strongly preferred
• Exceptional writing and editing skills with proven ability to translate complex technical concepts into clear, engaging content for non-technical audiences
• Strong editorial judgment with ability to determine what information is essential, interesting, and actionable for readers
• Lights design skills with ability to create professional templates, graphics, and visual assets
• Experience managing editorial calendars and coordinating multiple communication workstreams simultaneously
• Creative, self-directed, and proactive, with curiosity about technology and communications trends
• Service-oriented mindset with focus on supporting stakeholders and meeting audience needs
• Microsoft 365 ecosystem expertise, particularly Teams, SharePoint, and Viva Engage
• Microsoft Amplify for newsletter creation and distribution
• Microsoft Stream for video hosting and distribution
• Video editing software (Camtasia or similar tools)
• Basic understanding of communication analytics and ability to use data to inform content decisions
• Canva for graphic design and template creation
• Articulate Rise or similar e-learning authoring tools
• Synthesia or similar AI video generation platforms