IT Communications Specialist

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. This position is fully remote and can be based anywhere in the United States.

About the role

We are seeking a strategic and proactive IT Communications Specialist to join our IT Communications team in the Office of the CIO. This role will support planning, development, and execution of internal communications that help employees understand, adopt, and embrace technology initiatives across the organization. You will work closely with cross-functional teams to develop communications that simplify complex technical concepts, support organizational change, and improve employee experience. This role is ideal for someone who enjoys translating technology into clear, engaging stories that help people understand what is changing, why it matters, and what actions they need to take.

Responsibilities

• Develop and execute internal communications strategies that support technology initiatives, transformation, and IT priorities, driving employee awareness, understanding, and adoption.
• Support high-impact change initiatives by developing communication plans, stakeholder messaging, FAQs, and readiness materials.
• Create, edit, and manage engaging internal communications across multiple channels, including email, intranet (SharePoint), Microsoft Teams, newsletters, videos, and employee resources, ensuring that messaging is clear, consistent, and audience-focused.
• Oversee communications projects from initiation to completion, managing timelines, metrics, employee feedback, and adoption data to ensure timely delivery and alignment with company goals.
• Work closely with IT, HR, Corporate Communications, and business stakeholders to align messaging, provide communications counsel, and support planning.

Requirements

• Degree in Communications, Organizational Communications, Journalism, Marketing, or a related field.
• At least three (3) years of experience in internal communications, change communications, or corporate communications with demonstrated project management capabilities.
• Demonstrated experience supporting technology initiatives, digital transformation, or enterprise change programs.
• Exceptional writing and editing skills across multiple communication channels.
• Proven ability to manage multiple projects, prioritize effectively, and meet deadlines, with a track record of successful project execution.
• Excellent interpersonal skills with experience partnering across technical and business teams.
• Ability to excel in a dynamic, fast-paced environment and respond effectively to changing priorities.

Skills

• Experience in telecommunications, supporting enterprise technology organizations, or IT departments.
• Familiarity with Microsoft 365, AI-enabled workplace technologies, and other internal communication platforms (e.g., Workshop).
• Knowledge of change management methodologies such as Prosci or ADKAR.

Pay

Estimated base salary range: $53,300 - $82,000 USD annually. The base pay range shown is a guideline and reasonable estimate for this role. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.

Benefits

• Excellent health, dental, and vision insurance.
• Retirement 401(k) savings plan.
• Generous paid time off policy including paid parental leave.
• Non-sales roles may be eligible to participate in a discretionary annual incentive plan; sales roles may be eligible to participate in a sales incentive plan.