Technology Communications Manager

About the role

The Technology Communications Manager is responsible for developing, coordinating, and delivering clear, consistent, and strategic communication that advances the goals of the Global Technology Organization (GTO). Reporting to the Director of Technology, Strategy, and Communications, this role translates complex technology strategies, programs, and changes into compelling narratives that resonate with executives, employees, business stakeholders, and external partners. The Technology Communications Manager partners with Strategy, PMO, Change Management, and Technology leadership to ensure communication is aligned, timely, and supports the adoption and understanding of major technology initiatives. The role ensures GTO operates with a unified voice—reinforcing transparency, accountability, and a culture of partnership across the enterprise.

Responsibilities

• Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals
• Define communication plans for major programs, executive announcements, and organizational changes
• Partner with Technology Strategy and Change teams to ensure narrative alignment across all channels
• Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders
• Support preparation and communication for leadership forums, ELT updates, town halls, and board‑level materials
• Ensure communication is clear, professional, and consistent with enterprise tone and brand
• Create high‑quality content that informs, engages, and inspires GTO teams
• Develop newsletters, updates, intranet content, and storytelling assets that articulate technology value
• Highlight technology achievements, innovation, and cultural initiatives
• Lead communication strategy for technology programs, platform launches, operating model changes, and new capabilities
• Translate technical concepts into accessible, user‑friendly content
• Support aligned communications across Program, PMO, and Change teams
• Manage communication channels (email, intranet, Teams, town halls, events) to ensure messages reach the right audiences
• Measure communication effectiveness through engagement metrics, feedback, and analytics
• Continuously improve channel strategy and content delivery
• Establish templates, standards, and best practices for technology communications
• Ensure consistency of message, tone, brand, and narrative across all GTO communications