Technology Business Systems Consultant 3 - Contingent

About the role

Lead and monitor complex ServiceNow CMDB/AMDB integrations, ensuring data accuracy and system health. Research, troubleshoot, and resolve data transfer issues across multiple integrations. Collaborate with business partners to develop and maintain data sharing agreements and governance processes. Participate in Agile Jira processes, including validation, incident management, and enhancement requests. Drive continuous improvement initiatives for CMDB strategies, automation, and best practices.

Responsibilities

• Lead and monitor complex ServiceNow CMDB/AMDB integrations, ensuring data accuracy and system health.
• Research, troubleshoot, and resolve data transfer issues across multiple integrations.
• Collaborate with business partners to develop and maintain data sharing agreements and governance processes.
• Participate in Agile Jira processes, including validation, incident management, and enhancement requests.
• Drive continuous improvement initiatives for CMDB strategies, automation, and best practices.

Requirements

• 5+ years of experience in business systems data and design, including work, military, or education background.
• 3+ years of Configuration Management Database (CMDB) experience, specifically with ServiceNow and CSDM.
• Broad IT infrastructure knowledge and project management skills.
• Highly organized, self-starting, with the ability to prioritize effectively.
• Strong troubleshooting skills and experience monitoring integrations and system health dashboards.

Qualifications

Opportunity to work on impactful, enterprise-wide technology initiatives. Engagement with innovative ServiceNow solutions and automation strategies. Collaborative team environment supporting professional growth. Hybrid work schedule promoting work-life balance. Potential for role conversion based on performance and organizational needs.