Technology Business Systems Consultant 3 - Amaldass

Key Responsibilities

• Lead complex enterprise technology initiatives with cross-functional business and technology teams.
• Analyze business needs and develop detailed functional and technical requirements.
• Evaluate business processes and recommend technology solutions.
• Manage project documentation, timelines, and deliverables.
• Collaborate with technical and business stakeholders to implement strategic solutions.
• Support enterprise incident management and operational excellence initiatives.
• Communicate complex technical issues clearly to business stakeholders and leadership.
• Drive root cause analysis and ensure corrective and preventive actions are implemented.
• Support IT governance, compliance, and operational controls.

Required Qualifications

• 5+ years of experience in Business Execution, Business Systems Analysis, Implementation, Strategic Planning, or a related field.
• 3+ years of hands-on experience with ITSM, monitoring, and operational tools including: ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI or Tableau.
• Experience using AI tools such as Microsoft Copilot (or similar) to improve operational efficiency by summarizing information, generating communications, extracting action items, and validating outputs while maintaining data security.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience in financial services or other highly regulated environments.
• Experience supporting a Technology Command Center (TCC) or Major Incident Management function.
• Experience leading large-scale incident bridges involving multiple teams.
• Strong executive communication and reporting skills.
• Experience performing Root Cause Analysis (RCA) and driving corrective actions.
• Knowledge of IT controls, information security, and compliance.
• Experience working with globally distributed teams across multiple time zones.
• Ability to influence stakeholders across multiple teams without direct authority.