Technology Analyst 1 (Artifical Intelligence) - 71020 (Two positions)

About the role

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days a year, supporting more than 4,900 applications for 53 New York State agencies. Under the direction of a Manager of Information Technology Services 1, the Technology Analyst 1 (AI), SG-23, will design, build, integrate, and validate new AI platforms, applications, and developer capabilities within AI Platform Engineering.

Responsibilities

• Translate approved requirements for seven defined projects into technical designs, delivery backlogs, development tasks, and acceptance criteria: GCP Secure AI Lab, AWS Secure AI Lab, Azure Secure AI Lab, AI Farm, FinOps Product, Kiro Enterprise, and RAG Application.
• Design, code, integrate, and test secure applications using Python, C#, .NET, PowerShell, and SQL as appropriate to each project; build application interfaces, database schemas, APIs, and automated deployment pipelines.
• Build the GCP Secure AI Lab release against the SAIL BRD, including Terraform provisioning, federated access, Cloud Workstations, collaborative notebooks, approved AI services, and test-data workflows.
• Implement and validate network isolation, controlled egress, sensitive-data protection, model safeguards, logging, and budget controls.
• Design and build AWS and Azure Secure AI Lab implementations, establishing provider-specific infrastructure-as-code, identity, network, developer-tool, and governance integrations; validate repeatable deployment and approved security boundaries before acceptance.
• Build AI Farm capabilities for in-house model development and training, including approved data preparation, reproducible training pipelines, experiment tracking, model evaluation, versioned artifacts, and documented release criteria.
• Develop the FinOps Product as an in-house application for monitoring financial operations within CTO and ITS; implement approved data integrations, validation and reconciliation logic, role-based financial reporting, and user-facing analysis capabilities.
• Build Kiro Enterprise enablement tooling for MCP registry publication and validation, license-utilization and right-sizing reports, usage telemetry integrations, and repeatable AWS account configuration; test the new tooling and integrations against approved enterprise requirements.
• Develop the RAG Application, including document ingestion, retrieval, application interfaces, and access controls; build approved source integrations and automated evaluation workflows; validate retrieval quality, security, and performance against agreed acceptance criteria.
• Build reusable platform automation and project integrations with enterprise systems, including Active Directory, SCCM, System Center Orchestrator, databases, and approved cloud services where required by the solution design.
• Implement DevSecOps and MLOps delivery pipelines, automated tests, and release controls.
• Conduct integration, security, performance, and user acceptance testing; correct defects identified during project validation.
• Produce architecture diagrams, source code, infrastructure definitions, test evidence, deployment instructions, and knowledge-transfer materials for each completed build.
• Coordinate release acceptance and transfer completed capabilities to designated service owners.
• Coordinate project dependencies and delivery reviews with the Manager of Information Technology Services 1, stakeholders, developers, and security and infrastructure teams.
• Follow applicable NYS laws, ITS policies, and approved engineering standards throughout design and delivery.

Qualifications

Minimum Qualifications: Five (5) years of information technology experience, one (1) year of which must be within the discipline of artificial intelligence.

Education and Experience Substitutions

• Associate's degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
• Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
• Bachelor's degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three (3) years of general information technology experience.
• Bachelor's degree in any field substitutes for two (2) years of general information technology experience.
• Master's degree or higher in computer science or related field substitutes for one year of general information technology experience.

Additional Requirements

• Appointment and continued employment contingent upon obtaining and maintaining New York State residency within six months of hiring.
• Appointment not final until all agency approvals have been granted.
• Candidates must provide documentation of authorization to accept work in the United States on a permanent basis; ITS does not hire F1 or H1 visa holders for permanent employment or sponsor non-immigrant aliens for temporary work authorization visas or permanent residence.
• Some positions may require fingerprinting.
• Some positions may require up to 25% travel and/or lifting up to 50 lbs.
• Some positions are pending Civil Service approval; details will be described further if selected for an interview.
• For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment (no examination required, but all candidates must meet minimum qualifications). Agencies may recruit and hire by making temporary appointments. In May 2024, satisfactorily performing temporary NY HELPS employees will have appointments changed to permanent non-competitive with official probationary period beginning. Within one year of permanent appointment, non-competitive status is expected to convert to competitive status without examination, affording all rights and privileges of competitive class employees. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Benefits

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to thirteen (13) days of paid vacation leave annually
• Up to five (5) days of paid personal leave annually
• Up to thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more