Technology Alignment Engineer (MSP - Onsite)

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Modern IT", "Why This Role Exists", "What You'll Own", "What Success Looks Like", "Who Thrives Here", "The focus of this role", "Living Our Values", "Requirements", "Nice to have", "Tools you'll use", "How You'll Use AI", "Benefits". Also location and schedule info: "Location: On-site, based in La Verne, CA, with client visits. Client headquarters are generally within a 30-mile radius of the office". "Reports To: Technology Alignment Team Lead Department: Technology Alignment Type: Full-time Onsite 8am-5pm PST". We need to fold minor metadata into a short

or drop it. We should not repeat job title as heading (none given). We should not include Job ID etc. We need to include sections only when posting has real specific content. So we can have sections: About the role? Actually "About Modern IT" is about company, not role. Could be "About the role"? Might be better to use "About the role" as heading for description of role? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings where appropriate. We have: - About Modern IT: could be "About the role"? Actually "About the role" is generic description of role. We could put the description of role under "About the role". But we also have "Why This Role Exists", "What You'll Own", "What Success Looks Like", "Who Thrives Here", "The focus of this role", "Living Our Values". Those could be under "Responsibilities" or "Qualifications"? Might be better to create sections: Responsibilities (What You'll Own, Why This Role Exists, The focus of this role), Qualifications (Requirements, Nice to have), Skills (Tools you'll use, How You'll Use AI), Benefits (Benefits, Estimated Market Salary Range), Schedule (Type: Full-time Onsite 8am-5pm PST, On-call expectation). Also Location could be in a short paragraph. We must not create sections with filler like "commensurate with experience". We have salary range: "Estimated Market Salary Range: $80,000 - 110,000 annually". That's specific, so we can include Pay section. We have schedule: "Full-time Onsite 8am-5pm PST" and on-call expectation weekend rotation. So we can include Schedule section. We have Benefits: "Modern IT offers a comprehensive benefits package designed to support employee wellbeing, financial security, and work-life balance". That's vague but still a statement. It's not filler like "not specified". It's a statement, albeit generic. Should we include Benefits? The instruction: never create Benefits sections unless the posting actually states them. It does state a benefits package, albeit vague. So we can include Benefits section with that sentence. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. There's none visible. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity. We ask thoughtful questions, share what we learn, and build trusted relationships through clear communication and reliable follow-through.

Responsibilities

• Proactive technology alignment helps clients make informed decisions and reduce avoidable disruption.
• Assess infrastructure against standards, document gaps, and explain practical recommendations in terms of risk and business value.
• Benchmark each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
• Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
• Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
• Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
• Contribute benchmarks to the Standards Committee and keep the standards library evolving.
• Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.

But we also have "What Success Looks Like", "Who Thrives Here", "The focus of this role", "Living Our Values". Could incorporate into Responsibilities or separate sections like "Expectations" but we only have allowed headings list. Could use "Responsibilities" for duties, "Qualifications" for requirements, "Skills" for tools, "Benefits" for benefits, "Pay" for salary, "Schedule" for schedule. The other sections like "What Success Looks Like" could be part of Responsibilities or maybe a separate section but not in allowed list. However instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., meaning those are examples, not exclusive? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect us to use those headings only. So we should map all content to those headings. Thus we need to fit "What Success Looks Like", "Who Thrives Here", "The focus of this role", "Living Our Values" under appropriate headings, maybe under Responsibilities or Qualifications. We could put "What Success Looks Like" under Responsibilities as expected outcomes. "Who Thrives Here" under Qualifications (desired traits). "The focus of this role" under Responsibilities. "Living Our Values" maybe under About the role or Qualifications. We'll need to ensure we don't lose any detail. Let's extract details: About Modern IT (company description) - we can put under About the role. Why This Role Exists - short sentence: "Proactive technology alignment helps clients make informed decisions and reduce avoidable disruption. You will assess infrastructure against standards, document gaps, and explain practical recommendations in terms of risk and business value." Could be under About the role or Responsibilities. What You'll Own - list of duties (benchmarking, scheduled service day, fewer reactive tickets, documentation & SOPs, sharper standards, revenue from findings). That's responsibilities. What Success Looks Like - metrics: every assigned client benchmarked and scored on schedule — 100%; scheduled service days run 90% proactive or better; tickets per endpoint and resolution times trend down quarter over quarter; documentation and SOPs stay current. Could be under Responsibilities as expected outcomes. Who Thrives Here - traits: proactive practitioner, methodical and documentation-loving, client-facing and credible, disciplined with time, team player. Could be under Qualifications (desired attributes). The focus of this role - bullet list: prioritize proactive benchmarking and scheduled client work; own documentation, SOPs, checklists; educate clients and protect proactive agenda; follow standardized processes and agreed benchmarking schedule; coordinate clear handoffs. Could be under Responsibilities. Living Our Values - list of values: take an informed stance; build for better; move forward with velocity; act as humans first; demystify IT. Could be under About the role or Qualifications. Requirements - must have 5+ years hands-on infrastructure experience; ability to benchmark; strong documentation skills; professional client communication; non-negotiable gate: show hands-on proactive benchmarking work; based near or able to commute to La Verne, CA for 8am-5pm PST-aligned hours; on-call expectation weekend rotation. Nice to have - Bachelor's degree or equivalent; CompTIA Network+ or Security+ (CISSP / Six Sigma for a Senior TAE track); experience with technology lifecycle / benchmarking platform; compliance and auditing familiarity, business acumen. Tools you'll use - ConnectWise platform; technology lifecycle / benchmarking platform; IT Glue and SharePoint; Microsoft Azure, Microsoft 365, Microsoft 365 Copilot and Copilot Studio. How You'll Use AI - use Microsoft 365 Copilot extensively to draft SOPs, summarize findings, prep Service Day Deliverable; build agents and automations in Copilot Studio; validate output. Benefits - Estimated Market Salary Range: $80,000 - 110,000 annually, with flexibility based on experience and overall qualifications. Final compensation will align with skills, market data, and internal guidelines. Modern IT offers a comprehensive benefits package designed to support employee wellbeing, financial security, and work-life balance. We also have location: "Location: On-site, based in La Verne, CA, with client visits. Client headquarters are generally within a 30-mile radius of the office". Could be a short p under About the role or separate but not a heading. Schedule: "Type: Full-time Onsite 8am-5pm PST". plus on-call expectation. Thus we will create sections:

About the role

Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity. We ask thoughtful questions, share what we learn, and build trusted relationships through clear communication and reliable follow-through. Proactive technology alignment helps clients make informed decisions and reduce avoidable disruption. You will assess infrastructure against standards, document gaps, and explain practical recommendations in terms of risk and business value. Location: On-site, based in La Verne, CA, with client visits. Client headquarters are generally within a 30-mile radius of the office.

Responsibilities

• Benchmark each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.
• Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable — holding 90% proactive / 10% reactive or better.
• Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.
• Build and maintain the client technical documentation library and client-specific SOPs — app installs, new-user setups, endpoint config.
• Contribute benchmarks to the Standards Committee and keep the standards library evolving.
• Surface project opportunities from what you find and feed the vCIO preflight and Technology Business Review (TBR) process.
• Prioritize proactive benchmarking and scheduled client work; own documentation, standard operating procedures, and checklists; educate clients and protect the proactive agenda when reactive work increases; follow standardized processes and the agreed benchmarking schedule; coordinate clear handoffs with colleagues.
• Success metrics: every assigned client benchmarked and scored on schedule — 100%; scheduled service days run 90% proactive or better; tickets per endpoint and resolution times trend down quarter over quarter; documentation and SOPs stay current.

Qualifications

• 5+ years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in