TECHNOLOGY ADVOCATE - IL

Job Summary

As a Technology Advocate, you will repair, maintain, upgrade and install AV equipment for clients. You will coordinate conference guests and business services for multipurpose conference rooms, troubleshoot equipment, and assist clients with conducting meetings in conference spaces.

Essential Duties and Responsibilities

• Manages events for the multipurpose rooms, general floor conference rooms and all other meeting spaces.
• Manages holistic meeting experience: sets up and breaks down of furniture, ensures cleanliness of room, and completes all other necessary tasks.
• Oversees and upkeeps all audio visual equipment in managed spaces.
• Plays conference functions in properly sized rooms to maximize space utilization.
• Provides seamless management of events with high touch customer service.
• Ensures that AV systems have the latest firmware and software installed updating as necessary.
• Aids Tier 2 with hardware swaps as needed (CHD/projectors).
• Manages ITSM and daily email and phone requests.
• Handles issues as they arise through the proper administrative channels.
• Follows protocol during emergency situations.
• Performs other duties as assigned.

Qualifications

• Extensive knowledge in network connectivity, digital signal flow, network compliance support, and firmware/software updates.
• Knowledge of modern audio-visual concepts and equipment, including excellent troubleshooting ability.
• Experience with laptops, projectors, microphones, and remote participation technology for audio and video conferencing.
• Creson DMC-E certification and network certification is preferred.
• Basic knowledge of calculations and Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet.