LEAD TECHNOLOGY ADVOCATE - IL

Job Summary

The Lead Technology Advocate oversees the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.

Preferred Qualifications

• A high school diploma or equivalent is required.
• Three to five years audiovisual technology management experience is preferred.
• Three to five years AV and presentation technologies experience is preferred.
• Three to five years customer service experience is preferred.
• A thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology is required.
• Strong customer service and communications skills are required.
• A working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook) is preferred.
• The ability to facilitate tasks with internal and external staff to assure meeting and event success is required.
• An understanding of normal business and office procedures is required.
• Experience working in a fast-paced university/conference center environment is preferred.
• A self-motivated independent thinker is preferred.
• A CTS certification by InfoComm is preferred.
• Industry relevant training or technical courses are preferred.
• A basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.) is preferred.

Associates at Waveguide are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retail Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Disclaimer

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.