Technicien(ne) en amélioration continue de qualité / Quality Continuous Improvement (QCI) Tech

Wonderbrands is a leading Canadian bakery with 140 years of experience in baking packaged bread. We are the makers of Wonder Bread, Country Harvest, D’Italiano, Gadoua, and Casa Mendosa, operating a network of 12 bakery manufacturing plants across Canada. As part of the FGF Brands family of companies, we offer incredible growth opportunities with a focus on production innovation, a leading-edge supply chain, and deep investment in the communities where we bake. We emphasize entrepreneurial drive and a highly collaborative startup culture with a strong focus on cross-functional teamwork.

About the role

The Quality Continuous Improvement Technician (QCI Tech) plays a crucial role in driving daily quality improvement initiatives at Wonderbrands bakeries. This position is responsible for conducting thorough quality checks, documenting deviations using iQMS and Cereboro, and working with the Continuous Improvement (CI) Engineering team to perform root cause analyses. The QCI Tech ensures all issues are properly diagnosed and assigned to the appropriate functional areas, helping maintain and enhance product quality.

QCI Techs champion product quality improvements by actively participating in Quality Huddles as part of the VQS process, ensuring detailed product information is available for evaluation. They utilize Six Sigma methodologies for data gathering and analysis to identify effective improvement solutions and collaborate with R&D, Engineering, and Maintenance teams to support issue resolution. The role emphasizes the use of technology and data analytics to enhance quality, efficiency, and compliance in a fast-paced manufacturing environment.

Additionally, QCI Techs support the Bakery Quality Manager in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC audits, further strengthening the bakery’s commitment to excellence and regulatory compliance.

Responsibilities

• Actively contribute to product quality improvements by collaborating with bakery teams.
• Monitor production processes and parameters to ensure compliance with recipes and ingredient specifications.
• Perform routine quality inspections on raw materials, in-process products, and finished goods.
• Verify packaged products meet quality standards.
• Work with Continuous Improvement (CI) Engineers to conduct root cause analysis and implement corrective actions.
• Maintain accurate records of quality checks, test results, and deviations using tools like iQMS.
• Ensure compliance with food safety regulations (CFIA, FDA, USDA, SQF, BRC, GFSI) and internal policies.
• Document all Quality Assurance (QA) processes and maintain necessary records.
• Assist in audit preparation and execution (internal, third-party, regulatory).
• Actively participate in daily Quality Huddles, collecting and analyzing relevant samples.
• Collaborate with production teams to identify and resolve quality deviations.
• Support and implement continuous improvement initiatives to enhance product quality and efficiency.
• Verify that sanitation procedures are followed to maintain a hygienic production environment.
• Conduct environmental monitoring and swab testing to ensure compliance with food safety standards.
• Enforce allergen control and cross-contamination prevention measures.
• Educate production staff on Good Manufacturing Practices (GMPs) and quality standards.
• Perform root cause analysis of quality defects and customer complaints.
• Implement corrective and preventive actions to address recurring issues.
• Generate and present quality reports to management.
• Ensure accuracy of labeling, coding, and packaging in compliance with regulations.
• Verify allergen declarations, ingredient lists, and nutritional information.
• Conduct shelf-life assessments to evaluate product stability and monitor packaging integrity to prevent contamination.
• Develop expertise in Six Sigma methodologies for quality improvement.
• Obtain a Six Sigma Green Belt certification within the first year of employment.
• Act as a Six Sigma champion, sharing knowledge and promoting best practices within the bakery team.

Requirements

• Associate’s or bachelor’s degree in food science, engineering, quality management, or a related field.
• Minimum of two years of experience in quality assurance, continuous improvement, or a related role within a food production environment.
• Strong problem-solving skills and logical reasoning for effective root cause analysis.
• Ability to analyze production data and generate actionable insights.
• Knowledge of food safety regulations, HACCP principles, and industry best practices (preferred).
• Experience with quality management software, data analysis tools, and automation systems (an asset).
• Familiarity with Lean Manufacturing, Six Sigma, and Continuous Improvement (CI) methodologies (preferred).
• Strong analytical mindset, organizational skills, and problem-solving ability.
• Excellent communication and collaboration skills to work effectively within teams.
• Ability to thrive in a fast-paced environment with a focus on continuous improvement and innovation.

Benefits

• Competitive compensation, health, and dental benefits.
• Pension plan with matching contributions.
• Annual incentive program.
• Discount program covering restaurants, gyms, shopping, and more.

Schedule

Night shift, 3 days per week / 12 hours per day.