Technician-Video Monitoring

About the Role

Provides virtual observation of selected patients to promote and protect patient safety as directed and in accordance with BMHCC policies and procedures. Performs other duties as assigned. Works under the supervision of a nurse manager and under the direct supervision of a shift leader.

Responsibilities

• Remotely and continually observes multiple patients to identify behaviors that are potentially hazardous to the patient or others.
• Identifies safety concerns, documents safety-related observations, and communicates patient needs and concerns to nursing unit staff.
• Recognizes and verbally intervenes/interacts with patients in a professional and compassionate manner to redirect behavior that leads to potential or actual threats to patient safety.
• Immediately alerts nursing staff when physical intervention is required.
• Accurately documents observations, interventions, and events in tele-sitting software according to defined procedures.
• Participates in ongoing educational activities.
• Completes assigned goals.

Requirements

• Minimum of 1 year of experience in a healthcare role requiring direct, professional, and compassionate communication with patients and families (e.g., nursing home, skilled nursing facility, hospital, home care, phlebotomy, transporter).
• High-school diploma or GED.
• Skill in communicating clearly and effectively using standard English in written, oral, and verbal formats.
• Ability to record information accurately and as necessary to perform job duties.
• Ability to sit for long periods, focus, multitask, and observe multiple patients at once.
• Computer literacy, critical thinking skills, assertiveness, organization, and professionalism.
• Clear speaking voice over a microphone.

Preferred Qualifications

• Approved nursing, medical assistant, or other allied health course.
• Bilingual or multilingual.
• Knowledge of medical terminology.