Technician, Site Services

Responsibilities

• Provide client support and technical issue resolution via onsite visits to client’s office and via email and phone support
• Provide on-site client support 5 days a week
• Client on-site visits throughout the work week, resolving assigned tickets
• Answer inbound phone support requests and triage issues to the appropriate department or technician for prompt resolution
• Support all workstations, printers and peripherals for clients
• Communicate with clients and colleagues early and often
• Record all work via time entries in our ticketing system (ServiceNow) in a timely manner
• Self-manage distributed workload and actively address ongoing tickets
• Establish a relationship with your assigned client
• Home visits to set-up or troubleshoot client equipment when necessary
• Provide analysis and input in a team environment
• Must be able to multi-task client issues when applicable
• Document technical issues and take ownership of escalating issues to the appropriate resource
• Meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
• Be flexible regarding duties and hours of work
• Must be able to lift over 25 lbs. of equipment
• Must be able to service our client in Greenwich

Qualifications

• HS diploma required
• Bachelor's degree a plus
• Technical certifications and training a plus
• Valid Driver's License and working Vehicle 3 years minimum experience in a relevant field
• GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
• Proactive/flexible nature - if you see something that can be improved, suggest it