Technician - Shoring and Pump

Description

This position is primarily responsible for troubleshooting and performing service and/or repair jobs on pump and shoring equipment.

Primary Responsibilities

• Perform advanced troubleshooting and diagnosing of equipment malfunctions and failures
• Rebuild, repair, and maintain equipment and components
• Understands the operation, function, specifications, capabilities and controls all pump and shoring equipment
• Completes all documents associated with repairs in an accurate and timely manner
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls
• Adheres to all safety rules and maintains quality housekeeping in work area

Qualifications

• High School Diploma or GED
• 5 years or more of work-related experience in a technician related position
• Preferred: Certificate acquired through a vocational or technical school
• Class B CDL
• 7 years or more of work-related experience with pump and shoring equipment, preferably with a rental company or Caterpillar

Knowledge, Skills, And Abilities

• Strong communication skills, including verbal, written, non-verbal, listening and presentation skills
• Able to articulate specific equipment problems in details to management, peers and/or customers
• Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence
• The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers
• Excellent mechanical aptitude
• Excellent problem solving, diagnostic and troubleshooting skills with the ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration
• Moderate computer skills, including experience using Microsoft Office
• Moderate experience using data base systems
• A working knowledge of safety rules, laws and regulations concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives
• May be required to obtain a CDL
• The ability to work overtime and weekends