Technician Service II

About the role

QRT Members are responsible for fixing non-conformities in all areas, including finishing and testing the fire truck before final shipment, and completing complex troubleshooting, and facilitating customer and engineering changes.

Responsibilities

• Diagnose and solve complex manufacturing problems
• Install missing components or replace defective components as needed
• Eliminate any potential defects, based on write-ups and self-inspection
• Perform advanced electrical, plumbing, or mechanical troubleshooting
• Assess and perform mechanical and electrical repairs
• Assist with major reworks and projects
• Document and report defects to Quality Lead resolution of electrical defects and reworks
• Interact with engineering on current manufacturing issues
• Ensure all paperwork is complete and accurate
• Maintain documentation for shop floor applications
• Perform function tests
• Lead quality, cost, and productivity improvement efforts
• Support manufacturing and OEM service
• Perform rework, as needed
• Communicate with manufacturing and other cross-functional teams (engineering, materials, purchasing, sales, etcetera) to resolve issues
• Complete final torque verification, fluid top-off, weatherproofing, etc.
• Maneuver fire trucks around the facility
• Self-check work and inspect prior processes
• Meet production goals
• Maintain a clean and safe work area
• Initiate process improvements when able
• Work in close proximity to customer, as needed
• Operate any equipment or tools needed to perform the job
• Assist other team members and departments as needed
• Other duties as assigned

Qualifications

• High school diploma or equivalent experience
• Ability to use basic hand and power tools
• Ability to read and use a tape measure to precise measurements
• Ability to work in a team environment
• Ability to maintain attendance within company guidelines
• Ability to retain and apply instructions
• Positive attitude
• Embrace change
• Basic computer skills
• Basic math skills; addition, subtraction, multiplication and division
• Must be detailed orientated
• Ability to read and understand truck specification documents
• Ability to communicate and understand in English
• Ability to work within safety guidelines
• Must be self-motivated
• Must be able to work with little to no supervision after two weeks