Technician Service and Systems

About the role

Alford Media is a specialized division of Freeman that is nationally recognized for expertise in corporate event technology. We bring innovative approaches to our events and strive to exceed customer expectations. The Technician - Service and Systems plays a critical role in maintaining the quality, performance, and reliability of our audiovisual equipment inventory. This position supports our Alford Media team and is eligible to work an in-person schedule, requiring work in-office and/or show-site 5 days per week. The ideal candidate will be based out of Dallas, TX.

Responsibilities

• Diagnose, troubleshoot, test, align, and repair audiovisual equipment.
• Perform preventative maintenance and quality inspections on rental inventory.
• Refurbish equipment through cleaning, painting, and replacement of damaged or missing components.
• Coordinate with manufacturers and vendors regarding repairs, technical support, and replacement parts.
• Maintain accurate repair records and inventory documentation.
• Order and track parts and materials required for repairs and maintenance activities.
• Provide technical support and troubleshooting assistance to warehouse and event teams.
• Maintain a clean, organized, and safe work environment.
• Follow all company safety policies and procedures.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Minimum one (1) year of experience repairing, troubleshooting, or maintaining audiovisual equipment preferred.
• Experience in live events, entertainment technology, or related technical environments is an asset.
• Understanding of equipment handling and workplace safety practices.

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability Insurance
• Retirement with Company Match
• Paid Time Off

There may be some variances in specific benefits across regions.