Technician, Senior Communications

Responsibilities

• Provide national telecommunications field support.
• Support communications systems across a large geographic area.
• Directly support projects, system preventative maintenance, fault isolation and troubleshooting.
• Provide 24x7 on-call support.
• Install, configure, maintain and troubleshoot for Avaya Communications equipment, including CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail.
• Assist projects group with the implementation of project related systems.
• Direct local contractors engaged in the installation and maintenance of telecommunications systems.
• Provide support and first level training of field operations personnel.
• Act as first level liaison between field operations and the IT organization.
• Drive standards in the field and provide feedback to the communications engineering team.
• Work with carrier services on voice networks, installing, provisioning and troubleshooting voice and data infrastructures.

Requirements

• A high school degree or G.E.D.
• An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics (a network certification such as a CCNA is a plus).
• 7+ years of experience in the installation and/or maintenance of Avaya telecommunications systems.
• The ability to utilize test equipment and software required to support Avaya telecommunications systems in the field.
• Proficiency with Microsoft Word and Excel.
• Ability to work independently of direct supervision and prioritize assigned activities.
• Ability to interact with internal and external teams/clients to solve problems.
• Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.