Technician, Retail Repair

Responsibilities

• In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
• Achieve individual sales and productivity goals while maintaining a high-energy approach in promoting C Spire services.
• Serve as a wireless device and mobile OS software expert in your market.
• Obtain and maintain required certifications to complete approved repairs/refurbishments.
• Identify, triage, and perform efficient, quality repairs on wireless devices per warranty and company standards.
• Ensure all transactions are recorded accurately, including labor and parts charges.
• Be knowledgeable of accessories and upsell based on individual customer needs.
• Maintain a safe, secure, neat, and clean workstation and secure all company inventory and tools.
• Support the Market Manager on the retail floor during customer flow peaks.
• Meet or exceed customer satisfaction (measured by surveys, NPS).
• Perform additional duties as assigned by the Manager.

Qualifications

• A minimum of one year electronic/mechanical device repair or telecom device experience.
• Face-to-face experience in a service repair industry preferred; customer service experience required.
• A two-year electronics degree preferred; High school diploma required.
• A high degree of interpersonal skills.
• PC experience required.

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Schedule

• Schedule may include some evenings and Saturdays.

Physical Requirements and Working Conditions

• Must be able to lift 40lbs, bend, stoop, and crawl.
• Must have finger/wrist/arm mobility and finger dexterity.
• This position will require travel (estimated 20%) to other stores in the local area as needed based on a schedule.

Additional Information

• Complimentary wireless service and device available to team members in our wireless footprint.