Technician - Rental Services Level III

About the Role

This position performs advanced mechanical repairs and maintenance of all rental equipment in the shop.

Responsibilities

• Perform advanced troubleshooting and diagnosing of equipment malfunctions and failures
• Rebuild, repair, and maintain equipment and components
• Thoroughly understand the operation, function, specifications, capabilities, and controls of any piece of rental equipment
• Complete all documents associated with repairs accurately and timely
• Adhere to manager’s and lead mechanic’s directions regarding all repairs and service calls
• Adhere to all safety rules and maintain quality housekeeping in the work area
• Assist Lead Technician or Service Manager with mentoring, training, and coaching as needed

Requirements

• High School Diploma or GED
• 6 years or more of work-related experience with heavy equipment, preferably with an equipment rental company or Caterpillar/Allied equipment, and/or in a position with a working knowledge of hydraulics, powertrain, electronic/electrical systems, etc.
• Preferred certificate acquired through a vocational or technical school
• Class B CDL
• Must have required shop hand tools

Skills

• Strong communication skills, including verbal, written, non-verbal, listening, and presentation skills
• Able to articulate specific equipment problems in detail to management, peers, and/or customers
• Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations
• Ability to overhaul or recondition major components to OEM specifications
• Ability to recommend corrections to component failure or issues
• A strong knowledge of the product and a good knowledge of the product market with respect for Caterpillar/vendor influence
• Ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates, and customers
• Excellent mechanical aptitude
• Excellent problem-solving, diagnostic, and troubleshooting skills with the ability to interpret and apply policies, procedures, and guidelines, and a basic understanding of warranty administration
• Moderate computer skills, including experience using Microsoft Office and database systems
• A working knowledge of safety rules, laws, and regulations concerning engine service, hydraulics, electrical, technical functions of various components, and tooling procedures and capabilities
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives