Technician Operations

What Success Looks Like

• Deliver >90% of installations on time by owning live technician support and unblocking issues in real time.
• Reduce rework rates
• Partner with Operations Engineering to roll out automated technician tooling that cuts install validation times by 30%.

What Your Day-Daily Will Look Like

• Acting as the technical lead on the live install thread: Running pre-install prep calls with technicians, deciding what gets resolved on the call vs. escalated to Wired or Wireless Deployment Engineering, and owning the shift handoff so context never drops.
• Real-time troubleshooting of issues mid-install: ISP circuit turn-up, native VLAN mismatches, trunk vs. access port config on AP uplinks, DHCP reservations and inter-VLAN routing, IPSec tunnel failures, HA firewall failover, DAC cable issues on backup uplinks, and more.
• Owning sign-off as the final gate before a network goes live: clearing the Dashboard Issues page, confirming all hardware (firewalls, switches, APs, PDUs) is online and on the current NOS, validating ISP quality and HA failover, executing VLAN auto-config, and signing off in the deployment thread.
• No network activates without you. Keeping installs moving: Documenting progress across active deployments, pushing updates to technical project managers and stakeholders, and proactively surfacing blockers before they slip.
• Closing the feedback loop: Identifying recurring failure patterns and partnering with Operations Engineering to ship new playbooks, tooling, or product fixes.
• Building for the field: Translating technician insights into hardware and software improvements so our product is purpose-built for how installs actually happen.

Who You Are

• Thrive on solving problems in real time and making order out of chaos.
• Natural communicator who can bridge technical and non-technical teams, and see every blocker as an opportunity to improve the system.
• Experience in networking with the curiosity to go deeper, quickly building the technical fluency needed to support field operations.
• Clear communication, disciplined documentation, and a builder’s mindset enable you to bridge teams, create structure, and translate frontline insights into scalable tools and product improvements.

Where You Can Take This Role

• In year two, you could design automated validation tools that remove manual install steps, lead the rollout of new technician onboarding programs that cut ramp time in half, and shape product improvements that fundamentally change how installations are done in the industry.

Pay

The estimated base salary for this role is between $100,000 - $170,000. Additionally, this role is eligible to participate in Meter's equity plan.