Technician, IT Support- Mocksville, NC

About Gildan

Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, and Champion® (licensed for the print‑wear channel in the U.S. and Canada). Gildan owns and operates vertically integrated, large‑scale manufacturing facilities primarily located in Central America, the Caribbean, North America, and Asia, and is committed to industry‑leading labour, environmental, and governance practices through its comprehensive ESG program.

The Opportunity

The IT Support Technician is a customer‑service‑oriented professional who provides technical support across six Gildan manufacturing facilities in North Carolina. The role reports to the Sr. Manager, IT Support and is based in Salisbury, Mocksville, or Sanford, NC, with regular travel to other manufacturing locations.

Responsibilities

• Provide IT support to users across the division, reviewing and completing help‑desk tickets or redirecting tickets that require a different level or type of support.
• Maintain IT hardware and software systems to ensure Gildan standards are met.
• Maintain hardware inventories and prepare new hardware for deployment as needed.
• Support special projects or initiatives as required.
• Assist other IT teams by troubleshooting or performing on‑site operations for maintenance tasks or problem resolution.
• Serve as the point of contact for IT‑related vendors at the facilities and supervise vendor activities on site when necessary.

Requirements

• AS or BS degree in Information Technology, Information Systems, or a related field.
• Minimum of 3 years’ experience in a related IT role.
• Strong written and verbal communication skills.
• Strong problem‑solving abilities.
• Ability to communicate effectively at all organizational levels.
• Proficiency with Microsoft 365.
• Up to 50 % travel (primarily day trips with limited overnight stays) to support North Carolina yarn‑spinning facilities.
• Physical ability to periodically climb ladders, operate lifts, and carry or transfer up to 50 lb of equipment.
• Vision required to perform job‑related tasks.
• Hearing required to receive instructions, safety warnings, and other communications.
• Fluency in reading, writing, speaking, and understanding English.

Benefits

• Employment with a publicly traded company dual‑listed on the NYSE and TSX, offering strong growth potential.
• A workplace that celebrates meaningful connections and teamwork.
• Opportunities to collaborate with a diverse group of colleagues locally and internationally.
• Mentorship and continuous development programs.
• Attractive benefits packages.