Technician III

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What you will do

The Technician III is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician III is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient cleaning, maintenance, troubleshooting, and installation.

• Provide outstanding service and support during on-site visits, forging positive relationships with customers
• Manage installation and repair tasks, accurately diagnosing and resolving technical issues
• Train and support of less experienced technicians
• Complete detailed service reports to improve future service quality

How you will do it

• Clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Diagnose machine performance problems or system errors down to the component
• Manage on-site, remote, and standard installation, repair, maintenance, and test tasks
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

What we are looking for

• Education: High school diploma or general education degree (GED)
• Vocational/Technical Training preferred
• Experience: 5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Ability to demonstrate and train hot work
• Ability to demonstrate and train refrigeration diagnostics
• Ability to demonstrate and train electrical diagnostics
• Ability to demonstrate, install, and train operations on all ice machine brands
• Adept and ability to train and mentor less experienced technicians
• Demonstrate a high level of customer service and de-escalation skills
• High level of ability to work and problem solve independently
• Working knowledge of mobile tools and applications
• Experience in and the ability to demonstrate volt meter operations
• Ability to work a full-time schedule which includes a rotating on-call schedule
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing repair and maintenance issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering highest level of customer satisfaction