Technician III

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

Our Teams

We are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.

Our Culture

We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join a winning team that enables you to build your best future!

What you will do

The Technician III

• Provide outstanding service and support during on-site visits
• Forge positive relationships with customers
• Manage installation and repair tasks
• Accurately diagnose and resolve technical issues
• Train and support of less experienced technicians
• Complete detailed service reports to improve future service quality

How you will do it

The Technician III

• Clean, maintain, troubleshoot and install Easy Ice equipment
• Diagnose machine performance problems or system errors down to the component
• Manage on-site, remote, and standard installation, repair, maintenance, and test tasks
• Train and mentor less senior technicians as required
• Communicate effectively with coworkers and customers
• Accurately document all actions performed during service visits
• Ensure proper truck stock at all times
• Facilitate the processing of accurate payments from customers
• Absorb and maintain a clean, organized, and safe work environment
• Drive a vehicle for up to 60 percent of the hours worked

Who we are looking for

• Education: High school diploma or general education degree (GED)
• Vocational/Technical Training preferred
• Experience: 5+ years experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Ability to demonstrate and train hot work
• Ability to demonstrate and train refrigeration diagnostics
• Ability to demonstrate and train electrical diagnostics
• Ability to demonstrate, install, and train operations on all ice machine brands
• Adept and ability to train and mentor less experienced technicians
• Demonstrate a high level of customer service and de-escalation skills
• High level of ability to work and problem solve independently
• Working knowledge of mobile tools and applications
• Experience in and the ability to demonstrate volt meter operations
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing repair and maintenance issues
• Demonstrate a high level of customer satisfaction