Technician II - Data Center Services 100% Traveler

Full-time, direct hire position. Must be willing to be a 100% full-time traveler.

About the role

The Technician II - Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The role drives data center best practices and industry standards into working processes and procedures.

Responsibilities

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Hardware installation MACs, including device labeling, power connectivity, and network cable connectivity
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting, and break-fix
• Asset management, auditing, and daily work log/ticket tracking
• Provide smart-hands assistance for multiple customers at various sites within specified SLA response times (on-call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements, and data protection procedures
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVDs, etc.) are properly logged, secured, and documented to ensure compliance with retention practices
• Coordinate equipment/material receiving, shipping, and RMA processing support as/when required
• Provide vendor and security escorts as needed
• Perform general cleaning on raised floor, cabinet/rack exterior surfaces, work benches, and other areas as needed on a regular basis
• Support standard and emergency operating procedures for data center
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinate equipment installation and delivery schedules in accordance with set project plans
• On-call duties as needed

Requirements

• 3+ years working in data centers, operations, or related technical field
• General knowledge of server/network equipment and software support configurations
• Intermediate understanding of AC/DC power principles, data center power distribution, and data center best practices
• Strong aptitude for independent working environment and high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Proven problem-solving skills, critical thinking skills, and the ability to effectively read, write, and give oral presentations
• Must be able to work at heights, off of a ladder, and in confined spaces, lift up to 50 pounds, and move up to 75 pounds
• Must be able to stand and walk for extended periods
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones
• Excellent communication and customer relationship skills
• Regular attendance is mandatory

Qualifications

• Must possess at least a High School diploma or GED equivalency
• Three (3) years minimum of data center experience
• Must possess at least two (2) active industry certifications
• Must be highly proficient with Microsoft Office (Word, Excel)
• Must meet Company minimum driving standards

Skills

• Strong working knowledge of server and network hardware/components
• Copper and fiber infrastructure installation and testing
• Data center productivity and support tools, applications, and software (Windows, Linux, SSH, RDP, Putty, etc.)
• Data center infrastructure management (DCIM) related tools

Physical and Mental Requirements

• Must be self-motivated, detail-oriented, positive in approach, professional, and help create, develop, and implement project process improvements
• Must promote the company culture and mission to all employees, vendors, clients, and business partners

Benefits

• Full benefits available after 30 days of employment
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal, and Pet Coverage
• Auto and Home Insurance Discount Programs

Pay

Min USD $25.00/Hr. Max USD $30.00/Hr.