Technician II

Responsibilities

• Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships.
• Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.
• Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures.
• Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities.
• Manages operational intake, outtake and coordinates disposal of data center and other equipment.
• Specifies and facilitates technology procurements related to data center operations and/or service offerings.
• Affords support, facilitation, and guidance to data center solutions and strategies.
• Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions.
• Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations.
• Ensures compliance with operational procedures, change management processes, and customer service expectations.
• Applies working knowledge of ITIL processes, standards and guidelines.
• Captures and coordinates scheduled and emergency activities impacting the data center infrastructure.
• Coordinates rack installations, decommissions, migrations, and deliveries.
• Escorts visitors as required.
• Assists with audits and operational readiness reviews.
• Coordinates multiple projects and priorities simultaneously.
• Maintains familiarity with ticketing systems and asset management tools.
• Leverages various technologies and tools to manage data center infrastructure, service management, capacity planning and monitoring of data center operational components.
• Provides guidance to junior employees.
• Maintains accurate records of data center related events and incidents.
• Supports incident response and communicates status updates to stakeholders.

Benefits

Competitive salary
Opportunity for advancement
Training & development

Flexible work from home options available.