TECHNICIAN II

About the Role

Performs a variety of routine and non-complex maintenance and repair duties involving a basic understanding of building trades and services. Assists Technician III and Technician IV personnel to the extent qualified.

Responsibilities

• Completes routine work orders and preventive maintenance duties and responds to emergencies and call outs as needed.
• Performs minor repairs to non-complex equipment as directed.
• Maintains logs and records of work performed and materials and equipment used.
• Maintains records of installation, maintenance and repair orders to track activities ensuring work is documented and on file.
• Inspects facilities, grounds, infrastructure, equipment, tools and/or vehicles to ensure proper maintenance and safety standards are being met. Takes or recommends corrective actions as necessary.
• Maintains facilities, shop, storage sites and other areas in a clean and orderly condition.
• Requisitions supplies, parts, equipment and materials for work including determining appropriate supplies and materials.
• Monitors supply and inventory levels and notifies appropriate staff of need to reorder.

Qualifications

• High School Diploma or equivalent
• Valid driver's license and maintain eligibility to be insured under the Health Systems motor vehicle liability insurance
• Three years as a Maintenance Technician in a similar-size facility

Skills

• General knowledge of building trades including carpentry, painting, electrical, plumbing and HVAC, mechanical repairs, plant maintenance methods, techniques and procedures, and the use of related equipment
• Ability to read and comprehend moderately complex and detailed written and verbal instructions

Physical Requirements

Frequency definitions: Occasional (0-1/3 of day, 0-2.5 hrs/day, 1-4 reps/hr); Frequent (1/3-2/3 of day, 2.5-5.5 hrs/day, 5-24 reps/hr); Constant (> 2/3 of day, > 5.5 hrs/day, > 24 reps/hr). An asterisk (*) indicates the item is an essential function.

Non-Material Handling:

• Standing* - CONSTANT
• Walking* - CONSTANT
• Sitting* - FREQUENT
• Stooping* - CONSTANT
• Bending* - CONSTANT
• Twisting* - CONSTANT
• Climbing* - CONSTANT
• Ladders* - FREQUENT
• Stairs* - FREQUENT
• Kneeling* - OCCASIONAL
• Squatting* - CONSTANT
• Crouching* - OCCASIONAL
• Crawling* - OCCASIONAL
• Reaching Horizontal* - OCCASIONAL
• Reaching Overhead* - FREQUENT
• Grasping* - CONSTANT
• Finger Manipulation* - CONSTANT
• Seeing* - CONSTANT
• Hearing* - CONSTANT
• Repetitive Upper Extremity Use - CONSTANT
• Repetitive Lower Extremity Use - CONSTANT

Material Handling:

• Pushing* - OCCASIONAL (20#-50#)
• Pulling* - OCCASIONAL (20#-50#)
• Lift* (Floor to Waist) - OCCASIONAL (20#-50#)
• Lift* (Waist to Shoulder) - OCCASIONAL (20#-50#)
• Lift* (Shoulder to Overhead) - OCCASIONAL (Up to 20#)
• Carrying* - OCCASIONAL (20#-50#)

Environmental Factors:

• Working alone* - CONSTANT
• Working in cramped quarters* - OCCASIONAL
• Constant interruptions* - CONSTANT
• Working with hands in water* - CONSTANT
• Use of power tools* - CONSTANT
• Working on ladders/scaffolding* - FREQUENT
• Exposure to vibration* - CONSTANT
• Exposure to dust* - CONSTANT
• Exposure to noise (constant)* - CONSTANT
• Exposure to electrical energy (outlets, etc)* - FREQUENT
• Exposure to temperature changes (heat, cold, humidity), that require special clothing* - CONSTANT
• Exposure to slippery walking surfaces* - CONSTANT
• Exposure to solvents, grease, oils - CONSTANT
• Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - N/A
• Working with bloodborne pathogens* - OCCASIONAL

Cardiovascular Energy Requirements - Physical Demand:

• Sedentary to Light - CONSTANT
• Medium - OCCASIONAL
• Heavy to Very Heavy - N/A

Organizational Responsibilities

• Completed mandatory education, annual competencies and department specific education within established timeframes.
• Completed annual employee health requirements within established timeframes.
• Maintained license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Identifies and works to reduce potentially unsafe patient care or other safety practices.
• Adheres to regulatory agency requirements, survey process and compliance.

Job Behaviors

• "Sets the Stage" by using greetings/introductions when interacting with any customer or entering a patient room.
• Looks and acts like a professional. Uses consistent phone etiquette.
• Helps people who look lost or confused.
• Keeps a clean and professional environment and work space.
• Clarifies expectations and creates positive handoffs and positive lasting impressions.
• Fosters a teamwork approach by respecting other members of the hospital team.
• Stays involved and informed of happenings within the organizations.
• Creates win-win situations by helping others.
• Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.
• Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue.
• Understands systems and processes and uses appropriate channels to address concerns when out of own span of control.
• Demonstrates compassion and works beyond "own assignment" by seeing "big picture".
• Creates a Caring Environment by communicating in helpful ways.
• Always protects the confidentiality and dignity of patients and others.
• Listens with empathy and understanding and provides options and choices.
• Provides Great Explanations through user-friendly information and explanations (uses language others can understand).
• Makes sure people know what they can and cannot expect and checks for understanding and agreement.