TECHNICIAN II

Specific Job Responsibilities (Essential Functions)

• Completes routine work orders and preventive maintenance duties and responds to emergencies and call outs as needed.
• Performs minor repairs to non-complex equipment as directed.
• Maintains logs and records of work performed and materials and equipment used.
• Maintains records of installation, maintenance and repair orders to track activities ensuring work is documented and on file.
• Inspects facilities, grounds, infrastructure, equipment, tools and/or vehicles to ensure proper maintenance and safety standards are being met. Takes or recommends corrective actions as necessary.
• Maintains facilities, shop, storage sites and other areas in a clean and orderly condition.
• Requisitions supplies, parts, equipment and materials for work including determining appropriate supplies and materials.
• Monitors supply and inventory levels and notifies appropriate staff of need to reorder.

Organizational Responsibilities

• Completed mandatory education, annual competencies and department specific education within established timeframes.
• Completed annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Identifies and works to reduce potentially unsafe patient care or other safety practices.
• Adheres to regulatory agency requirements, survey process and compliance.

Job Behaviors

• Sets the Stage by using greetings/introductions when interacting with any customer or entering a patient room.
• Looks and acts like a professional. Uses consistent phone etiquette.
• Helps people who look lost or confused.
• Keeps a clean and professional environment and work space.
• Clarifies expectations and creates positive handoffs and positive lasting impressions.
• Fosters a teamwork approach by respecting other members of the hospital team.
• Stays involved and informed of happenings within the organizations.
• Creates win-win situations by helping others.
• Works to resolve conflicts and concerns in a constructive way and asks for assistance in helpful ways.
• Is the Owner: Takes responsibility for problems, issues or opportunities for improvement by initiating constructive review of concern rather than negatively attacking an issue.
• Understands systems and processes and uses appropriate channels to address concerns when out of own span of control.
• Demonstrates compassion and works beyond “own assignment” by seeing “big picture.”
• Creates a Caring Environment by communicating in helpful ways. Always protects the confidentiality and dignity of patients and others.
• Listens with empathy and understanding and provides options and choices.
• Makes sure people know what they can and cannot expect and checks for understanding and agreement.