Technician II

What we offer

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What you will do

The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting.

• Provide outstanding service and support during on-site visits, forging positive relationships with customers
• Manage installation and repair tasks
• Accurately diagnose and resolve technical issues, minimizing downtime for customers and enhancing their overall experience
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback
• Lead the installation process, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of ice machine equipment
• Train and mentor less senior technicians as required

How you will do it

The Technician II is a progression from Technician I. All levels of Technician - I, II, and III, are responsible for the installation, cleaning, preventative maintenance, trouble shooting, and repair of ice machine equipment as required. This may include bagging/delivering ice, or other duties as assigned.

• Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
• Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
• Train and mentor less senior technicians as required
• Manage on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Absorb and organize ice and trash at the end of each shift to improve safety and to uphold a professional appearance

What we are looking for

• Education: High school diploma or general education degree (GED)
• Vocational/Technical Training preferred
• Experience: 1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Working knowledge of mobile tools and applications
• Ability to work a full-time schedule which includes a rotating on-call schedule
• Strong communication skills to effectively interact with customers and team members
• Problem solving abilities and a proactive approach to addressing repair and maintenance issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering highest level of customer satisfaction

Additional Required Attributes

• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
• Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Work Environment and Physical Demands

• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stands for extended periods of time (6+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels
• Drive a vehicle for up to 60 percent of the hours worked
• Ability to work flexible shifts and adapt to changing work schedules