Maintenance Technician II

Principal Duties

• Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
• Periodically serves as a team member or subject matter expert on formal or department projects.
• Effectively engages in change affecting her/him, communicating appropriately with supervisor.
• Follows through on learning, skill building, and practice necessary to adapt to change.

Technical Skills

• Fundamental knowledge of professional principles and skills.
• Works in compliance with established procedures.

Community Engagement

• Serves as an ambassador for Goodwill in the wider community.
• Participates in volunteer opportunities as schedules and interest permit.
• Perform repairs needed at assigned sites within developed skill set.
• Ability to use hand tools: carpenters', electricians', plumbers' tools and other maintenance equipment as required.
• Reads blueprints, manuals and building codes to gain better understanding of the work necessary to complete the job.
• Analyze current facilities conditions at assigned sites to ensure that Goodwill Facilities are being properly maintained and that customers have a safe environment.
• Communicate with Supervisor and Systems Coordinator any issues noted in the field.
• Effectively utilize Computer Maintenance Management System (CMMS) in accordance with Goodwill Industries of SE WI CMMS processes.
• Provide Facilities related guidance to the staff at each assigned site.
• Taking pride and ownership to properly report any issue that makes reflect negatively on Retail or Goodwill.
• Complete assigned work orders and PM's.
• Proactively develop any additional work orders that are needed.
• Conduct and document monthly building site inspections and communication of results.
• Audit compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.).
• Reconciles expense records and reports as required.
• Submit and organize monthly receipts on a deadline.
• Provide specified documentation to Store Management for cost center detail.

Requirements

• Two years of college education or experience equivalency.
• A minimum of 1 year experience.
• Valid driver's license.

Core Cultural Competencies

• Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service.
• Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles.
• Behaves with sensitivity towards differences in cultural norms, expectations, and ways of communicating.
• Challenges stereotyping or offensive comments.
• Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications.
• Listens with interest to what others have to say.
• Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities.
• Makes decisions based on available facts and information.
• Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure.
• Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.
• Moves about to accomplish tasks.
• Lift: Raises objects from lower to higher position or moves objects horizontally.
• Climb: Moves up or down ladders, stairs, scaffoldings, ramps and the like.
• Stoop, kneel crouch or crawl: Positions self to retrieve objects.
• Reach: Extending upwards or downwards to retrieve objects.
• Worker is subject to weather conditions (hot, humid, dry, cold etc.).
• Worker is subject to excessive noise.
• Worker is subject to fumes, smoke or gases.
• Worker is frequently in close quarters, crawl spaces, small enclosed rooms etc.
• Worker is subject to human blood, body fluids or tissue.
• Worker is subject to hazards: proximity to dangerous machinery, moving vehicles, electrical currents, chemicals, or high places.
• When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria.