Technician II

About the role

The Remote Hands Technician II will assist all Digital Realty customers by providing "best in class" customer and technical support. The role involves working with and supporting all customer demands, which may include racking and stacking of equipment, cabling, cross connects, and more. Internally, the technician may collaborate with the Deployment and Implementation teams, the Global Command Center, Provisioning team, and Project Management to ensure installations meet delivery dates and enhance customer experiences.

Responsibilities

• Perform Remote Hands services tracked through the Digital Realty ticketing system, including equipment rack and stack, cable termination, fiber or copper network cabling, power cycling of customer equipment, cabinet/cage audits, blade/card, memory, hard drive, and transceiver installations or removal, testing and troubleshooting of copper and fiber optic circuits, migrations of equipment, power, or networking devices, shipping and receiving of packages, and inventory verification/counts.
• Provide timely customer and internal updates using a computer-based ticketing system.
• Afford to maintain overall Data Center cleanliness and appearance.
• Work flexible shift schedules.
• Provide rotational on-call coverage.
• Use of industry-standard test equipment.
• Troubleshooting and root cause analysis skills.
• Professional business communication and interpersonal skills.

Requirements

• 3+ years of experience in Telecommunications or Data Center related field.
• Understanding of telecom structured cabling standards.
• Understanding of network device deployment.
• Ability to communicate written and verbally.
• Flexible shift schedules.
• Use of industry standard test equipment.
• Troubleshooting and root cause analysis skills.
• Professional business communication and interpersonal skills.
• CompTIA A+ / Net + Certification preferred.
• General knowledge of AC/DC electrical theory.
• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or equivalents.
• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Climb ladders (up to 16 feet) to reach plenum spaces.

Qualifications

• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or equivalents.
• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Climb ladders (up to 16 feet) to reach plenum spaces.

Skills

• Understanding of telecom structured cabling standards.
• Understanding of network device deployment.
• Ability to communicate written and verbally.
• Use of industry-standard test equipment.
• Troubleshooting and root cause analysis skills.
• Professional business communication and interpersonal skills.
• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or equivalents.
• Experienced in lifting and handling up to 50 pounds.
• Experienced in bending, stooping, and stretching as required for placement and retrieval of network devices, materials, or equipment.
• Experienced in climbing ladders (up to 16 feet) to reach plenum spaces.

Benefits

Health and safety is a top priority at Digital Realty. We offer a comprehensive benefits package that includes medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.

Pay

$40.86-$42.78 per hour.

Schedule

Flexible shift schedules.