Technician II

About the role

The Remote Hands Technician II assists all Digital Realty customers by providing “best in class” customer and technical support. This role works with and supports all customer demands including racking and stacking of equipment, cabling, cross connects, and more. Internally, the Technician II collaborates with Deployment and Implementation teams, the Global Command Center, Provisioning, and Project Management to ensure installations meet delivery dates and create a positive customer experience. The position is primarily responsible for responding to Customer Requests within the Service Level Agreement time frame and assists the Operations Team in ensuring 100% uptime for all customers.

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL® provides a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. The company operates a global footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

The Operations team keeps customers’ infrastructure running safely and securely, overseeing electrical power, cooling, and fire suppression systems. The team handles a variety of tasks and develops technical skills in a vital data center operations role.

Responsibilities

• Perform Remote Hands services tracked through the Digital Realty ticketing system
• Equipment rack and stack
• Cable, terminate, and dress fiber or copper network cabling
• Assist customers with diagnosis of hardware and software issues on their equipment
• Power cycling of customer equipment
• Perform cabinet/cage audits
• Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
• Testing and troubleshooting of copper and fiber optic circuits
• Perform migrations of equipment, power, or networking devices
• Shipping and receiving of packages
• Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
• Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
• Provide timely customer and internal updates using a computer-based ticketing system
• Perform and document inventory verification/counts
• Adherence to Standard Operating Procedures
• Assist to maintain overall Data Center cleanliness and appearance
• Work flexible shift schedules
• Report to the facility within a 1-hour average for emergency assistance as needed

Requirements

• 3+ years of experience in Telecommunications or Data Center related field
• Understanding of telecom structured cabling standards
• Understanding of network device deployment
• Ability to communicate written and verbally
• Work flexible shift schedules
• Provide rotational on-call coverage
• Use of industry standard test equipment
• Troubleshooting and root cause analysis skills
• Professional business communication and interpersonal skills
• CompTIA A+ / Net+ Certification preferred
• General knowledge of AC/DC electrical theory
• Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
• Experienced in Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and/or equivalents
• Lift and handle up to 50 pounds
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
• Work under a raised data center floor
• Climb ladders (up to 16 feet) to reach plenum spaces

Benefits

Digital Realty offers a supportive and inclusive environment with development opportunities to build a rewarding career. The onboarding program prepares new hires to contribute meaningfully from day one, with clear career pathways and continuous training for long-term growth.

Safety is critical to everything we do — safeguarding lives, protecting assets, and securing data are essential pillars of our commitment to excellence. The company maintains a culture of care where every team member embraces a relentless pursuit of working safely.

• Medical, dental, and vision insurance
• Life and AD&D insurance
• 401k match
• Disability benefits
• Wellness and education benefits
• Employee stock purchase plan
• Paid time off and holidays

Pay

Compensation range: $42.00–$44.00 per hour. This range represents the company’s good faith belief as to what it will pay as an hourly rate for this position at the time of posting. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Total compensation may include salary, cash bonus or commissions, and equity awards not quantified in the hourly range.