Technician I - Store Projects

Job Duties And Responsibilities

• Carry out standard customer service activities and handle simple customer inquiries following predefined scripts.
• Record the call in an ITSM ticket.
• Follow up on calls, if needed.
• Complete all tasks or escalate within the predefined SLA/ SLO.
• Learn the department's change control policies.
• Able to execute simple change requests and tasks within the change window defined in the change control.
• Learn processes and procedures for your position.
• Become familiar with the SOP repository.
• Able to follow simple SOP for issues and alerts.
• Escalate within your team.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Maintain an in-depth understanding of technology and industry best practices through ongoing education and reading specialist media.
• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Qualifications

• Computer Trade School or Associate Degree or Higher
• 2+ years of experience

Virtual Requirements

• Cameras must be on during all virtual interviews.
• AI tools are not permitted to be used by the candidate during any part of the interview process.
• Offers are contingent upon a satisfactory background check which may include ID verification.