Technician I

About the role

We're seeking a highly motivated and detail-oriented Technician I to join our dynamic team. The ideal candidate will have 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience. Prior experience with ice machines or HVAC maintenance is a plus.

Responsibilities

• Install, clean, and maintain ice machines according to Easy Ice's standard operating procedures
• Perform routine inspections and execute scheduled maintenance tasks
• Communicate effectively with coworkers and customers to ensure timely completion of work orders
• Accurately document all actions taken during service visits
• Manage truck stock and ensure timely service for customers
• Facilitate payment processing and assist in the removal of equipment when necessary
• Maintain a clean and organized work environment

Requirements

• High school diploma or GED
• Vocational/Technical Training preferred
• Basic understanding of mechanical systems and electrical components related to ice machines
• Familiarity with troubleshooting techniques and standard repair practices
• Strong communication skills to interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing issues
• Ability to manage time effectively and prioritize tasks

Qualifications

• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols
• Demonstrated track record of delivering high levels of customer satisfaction

Skills

• Strong organizational skills
• Effective communication skills
• Attention to detail
• Proactive problem-solving skills
• Time management skills

Benefits

• Competitive pay
• Company vehicle and cell phone
• Excellent medical/dental/vision/group life insurance
• 401(k) company match
• PTO and holiday pay
• Fitness membership reimbursement
• Hands-on experience promoting a growth-oriented culture
• Personal growth opportunities encouraging employees to think outside the box
• Challenging and meaningful work fostering learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment supporting and mentoring each other

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible shifts to accommodate the needs of the business and the employee.