Technician, Field V

About the role

The Field Technician will be based inside an automotive repair shop and perform diagnostic scans and calibrations, as well as assist with virtual diagnostic scans and calibrations. This position will consult with the shop(s) and promote Repairify as it relates to diagnostics and calibrations. The Field Technician will also serve as a subject matter expert and provide mentoring to lower-level technicians.

Responsibilities

• Serve as primary client contact as needed within the service process
• Promote the necessity for diagnostic and calibrations at assigned shop
• Perform precise calibrations for all types of Advanced Drivers Assist System (ADAS) across most vehicle makes and models
• Utilize various OEM tools and diagnostic equipment to make effective recommendations for repairs and calibrations on multiple makes and models
• Perform pre- and post-vehicle calibration documentation, prepare report paperwork for customers
• Read and understand measurements in both standard and metric units
• Perform basic R/I procedures to access sensors and control modules
• Act as a subject matter expert and explain technical diagnoses and needed repairs to non-mechanical individuals
• Evaluate information and data to provide comprehensive interpretation of technical information, electrical components, and Advanced Safety Systems (ADAS)
• Continuously learn new technical information and techniques through e-learning or other training sessions
• Drive customer or company vehicles for delivery, testing, or calibration
• Utilize understanding of repair facilities, body shops, and insurance carriers to facilitate effective working relationships
• Coordinate with fellow technicians in performing in-depth diagnostic test plans
• Mentor and act as a subject matter expert to lower-level technicians
• Adhere to all company policy, procedure, safety, and environmental rules
• Perform other duties as assigned

Requirements

• 5-10+ years of car dealership experience OR experience in an aftermarket repair facility as an Automotive Technician
• Proficient in OEM scan tool and/or aftermarket scan tool experience and knowledge
• Proficient in identification of faults, error messages, and modules
• Strong automotive mechanical and electrical diagnosis, problem-solving, and repair experience
• Proficient understanding of automotive industry and various manufacturer acronyms and lingo
• Company designated certifications: ASE, I-Car, MECP
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• Strong computer skills and understanding of Microsoft Office

Preferred Qualifications

• Technical College Graduate, Automotive Field or equivalent
• Ability to train or lead other team members
• Excellent written communication skills
• Ability to work independently and in a team environment

Work Environment

This job operates inside an automotive repair shop environment that may be cold, hot, noisy, wet, and may have fumes or odors due to vehicle maintenance.

Physical Demands

• Must be able to lift up to 75 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 75 pounds up to 20 feet
• Requires standing for extended periods with frequent stretching, reaching, walking, stooping, pushing, and/or pulling
• Requires excellent visual acuity and manual dexterity
• Requires use of safety equipment that may include face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
• Requires frequent driving and some typing; visual acuity to operate motor vehicles

Travel

Some travel within the assigned geographic area is expected.