Technician, Field Svc I

About the Role

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Key Responsibilities

• Report to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Showcase strong customer communication and satisfaction skills
• Maintain the performance of assigned machines
• Facilitate performance at a level which helps to achieve the branch/district's overall metric targets

Requirements

• High School diploma or equivalent experience
• Basic understanding of internet environments
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Must take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• This is a customer-facing role, and requires compliance with customer policies and protocols
• Must be legally authorized to work in the United States (visa sponsorship not available)
• All applicants must reside in the United States at the time of hire

Pay

$20.00 - $26.31 hourly. This role is eligible for a transportation allowance.

Schedule

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.