Technician, Field Service - Regional (Seattle)

About the role

Find a Better Way… to use your skills and experience, maximize your knowledge, and improve lives with innovative ideas. Sysmex, headquartered in Kobe, Japan and located in Lincolnshire, Illinois, is renowned worldwide for high‑quality diagnostic equipment and information‑management systems. Our agile, resourceful team is committed to breakthroughs in laboratory diagnostics, information technology, workflow analysis, and life sciences for the clinical laboratory.

Responsibilities

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• Travel within service districts during training to work with a mentor or assist with service‑related tasks.
• Provide service support in respective service districts after training.
• Travel during the training period may be up to 50% within the United States.
• Accept a Service Engineer (SE) or related position after successful completion of the program.
• Install, maintain, and repair Sysmex instruments and systems, including identifying and analyzing instrument problems and repairing to meet specifications.
• Perform pre‑installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
• Schedule modifications as indicated in Technical Service Bulletins (TSB) and Engineering Change Requests (ECR).
• Monitor and respond to communication devices during all scheduled times.
• Document all service‑related activities (inventory, service orders, expense reports, etc.) in a timely and professional manner.
• Meet defined service standards, including on‑time performance, labor‑hour goals, and first‑visit repair rates.
• Support and own technical issues at existing customer sites.
• Work cross‑functionally with other Sysmex associates to ensure total customer resolution and maintain high customer satisfaction.
• Maintain expenses within guidelines.
• Maintain high‑level customer account management and organization skills.
• Control parts inventory and company property.
• Develop confidence, promote goodwill, and maintain credibility regarding product quality and customer service.
• Promote effective, positive, and productive communication and teamwork among all Sysmex personnel.
• Perform other duties as assigned.

Qualifications

• Associate’s degree or 0‑3 years experience in Biomedical Engineering, Electronics, Clinical Laboratory Science (including Armed Forces experience); Bachelor’s degree preferred.
• Electronics and/or laboratory science background.
• Completion of Sysmex‑certified instrument training.
• Valid driver’s license (or ability to obtain within 90 days) and willingness to relocate to any U.S. service district.
• General computer knowledge in a Windows environment; basic knowledge of LIS systems and interfacing principles desirable.
• Ability to explain complex technical information in simple, understandable terms.
• Outstanding listening skills, patience, and understanding.
• Presentation and influence skills.
• Team orientation and facilitation skills.
• Ability to maintain stable performance under pressure and handle stress appropriately.
• High energy level and positive attitude.
• Excellent verbal and written English; second language (Spanish, French, or Portuguese) desirable.
• Ability to meet credentialing requirements (proof of vaccinations for measles, mumps, rubella, varicella, and COVID‑19).

Compensation and Benefits

The hourly pay range for this role is $20.60 – $32.37 and is eligible for overtime. Individual pay is determined by work location and factors such as skills, experience, and education.

• Choice of health‑care plan (medical, vision, and dental insurance).
• Annual incentive bonus.
• Paid time off.
• Parental leave.
• Bereavement leave.
• 401(k) for eligible employees.

Physical Demands

Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80 % of the time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting, and/or other conditions. Regular exposure to risk that may require alertness, but with minimal precautions.

Travel

Up to 50 % within the United States during the training period.

Location

Seattle, WA