Technician, Field Service - Regional (Hazard, KY)

Responsibilities

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During training program, travel within their service districts to work with a mentor or assist with service-related tasks.
• Upon successful completion of the training program, provide service support in their respective service districts.
• Travel during the training period may be up to 50% within the United States.
• Accept an SE or related position after the successful completion of program.
• Demonstrate the ability to perform the following duties and responsibilities after training:
• Install, maintain, and repair Sysmex instruments and systems, including:
• Identifying and analyzing instrument problems.
• Repairing to meet specifications.
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
• Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
• Monitor and respond to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.

Qualifications

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces.
• Bachelor’s degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• Must be willing to relocate to any of our service districts throughout the U.S.
• General computer knowledge in a Windows environment is required.
• Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

Pay and Benefits

This job requires satisfaction of the credentialing requirements of Sysmex’s customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19.

The hourly pay range for this role is $20.19 to $31.73, along with an overtime pay. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The total compensation package for this position also includes a choice of health care plan(medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.