Technician, Field Service - Regional (Evansville, IN)

Responsibilities

• Successfully complete all training to perform the duties of a Field Service Technician (FST).
• During training program, travel within their service districts to work with a mentor or assist with service-related tasks.
• Upon successful completion of the training program, provide service support in their respective service districts.
• Travel during the training period may be up to 50% within the United States.
• Accept an SE or related position after the successful completion of program.
• Demonstrate the ability to perform the following duties and responsibilities after training:
• Install, maintain, and repair Sysmex instruments and systems, including:
• Identifying and analyzing instrument problems.
• Repairing to meet specifications.
• Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
• Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
• Monitor and respond to communication devices during all scheduled times.
• Properly document all service-related activities in a timely and professional manner including inventory, service orders, expense reports, and all other required records.
• Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
• Support and provide ownership of technical issues at existing customer sites.
• Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.

Qualifications

• Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces.
• Bachelor’s degree preferred.
• Electronics and/or laboratory science.
• Completion of Sysmex-certified instrument training.
• A valid driver’s license or ability to obtain one, within 90 days.
• Must be willing to relocate to any of our service districts throughout the U.S.
• General computer knowledge in a Windows environment is required.
• Basic knowledge of LIS systems and interfacing principles desirable.
• Demonstrated ability to explain in simple and understandable terms complex technical information associated with Sysmex instrument systems.
• Outstanding listening skills, patience and understanding.
• Demonstrated presentation and influence skills.
• Team orientation; demonstrated facilitation skills.
• Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Ability to maintain a high energy level and positive attitude.
• Excellent command of English, both verbal and written; second language desirable (Spanish, French or Portuguese).

Pay and Benefits

The hourly pay range for this role is $20.19 to $31.73, along with an overtime pay. Within this range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The total compensation package for this position also includes a choice of health care plan (medical, vision, and dental insurance), an annual incentive bonus, paid time off, parental leave, bereavement leave and a 401(K) for all eligible employees.