Regional Field Service Technician - Minneapolis/ St. Paul

Responsibilities

• Support and promote low-tension polymer conveyor belt applications
• Effectively communicate and build relationships with account managers and customers
• Support, coordinate and perform belt installations in customer facilities
• Troubleshoot and correct problem installations or applications in the field
• Find solutions on-the-fly; determine and communicate opportunities
• Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
• Inspect conveyors to gather detailed technical information on opportunities for improvement
• Communicate belt and conveyor recommendations verbally and in written reports
• Arrange and execute efficient travel on short notice, including nights and weekends
• Maintain the professional appearance and safe operation of the service van and equipment
• Service emphasis upon Food customers in a particular geographic region in North America
• Periodic air travel required, reasonable access to regional airport
• Relentless self-evaluation, continuous improvement, and striving for improved customer touches

Requirements

• A high school diploma or equivalent; further education is a plus
• At least two years manufacturing, mechanical or agricultural experience
• Strong mechanical background, ideally with experience in processing or conveying equipment
• Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision
• Customer service oriented personality and approach
• Excellent English verbal and written communication skills
• Computer proficiency, including demonstrated experience with Microsoft products
• Preferred OSHA safety training certification
• Able to independently drive a service van to appointments, lodgings, etc.
• Desire to travel regionally to North American customer locations. No restriction to travel to Canada
• Approximately 70% travel or 168 days away per year
• The target cadence is to travel to an area to work at a cluster of different facilities over a few days, then return home
• Most travel should be within 5 hours driving distance of your home location
• In some instances, the service locations will be close enough (within 1 hour) that you can return home the same day
• Able to occasionally lift up to 75 pounds
• Reside inside the geographic territory borders. Rochester, MN is optimal as the center, but other locations inside the territory will be considered such as Minneapolis MN, St Paul MN, Madison WI

About the Role

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide. Our global workforce of over 3,000 employees in 20+ countries consists of reliable problem solvers, continuously developing, and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years. Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence.

Benefits

As a technical resource, your role is to support proactive connections with customers to strengthen our partnerships by highlighting the value our transformative technology brings as well as providing reactive support when needed. The SERVICE+ Technician will also work closely with account managers to ensure alignment and foster a team atmosphere. You will develop deep professional relationships with dedicated production plants by consistently providing world-class service and results. You will proactively schedule service visits to maximize overall effectiveness. You will identify opportunities, train customers onsite, and respond timely to customer issues.

Pay

N/A

Schedule

N/A

Qualifications

Commutes to Rochester, MN are optimal as the center, but other locations inside the territory will be considered such as Minneapolis MN, St Paul MN, Madison WI.

Skills

High school diploma or equivalent; further education is a plus

At least two years manufacturing, mechanical or agricultural experience

Strong mechanical background, ideally with experience in processing or conveying equipment

Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision

Customer service oriented personality and approach

Excellent English verbal and written communication skills

Computer proficiency, including demonstrated experience with Microsoft products

Preferred OSHA safety training certification

Able to independently drive a service van to appointments, lodgings, etc.

Desire to travel regionally to North American customer locations. No restriction to travel to Canada

Approximately 70% travel or 168 days away per year

The target cadence is to travel to an area to work at a cluster of different facilities over a few days, then return home

Most travel should be within 5 hours driving distance of your home location

In some instances, the service locations will be close enough (within 1 hour) that you can return home the same day

Able to occasionally lift up to 75 pounds

Reside inside the geographic territory borders