Technician, Field Service Maintenance

About the role

Join PDS Health and gain opportunities to learn new skills from our team of experienced professionals while taking your career to the next level.

The Field Service Technician is responsible for providing general maintenance on dental equipment, machinery, and office/facilities repairs under the direction of the Maintenance Operations Manager.

Responsibilities

• Perform general maintenance on dental equipment and related office machinery
• Maintain all property systems (e.g., electrical work, plumbing, painting, drywall)
• Complete maintenance service requests in a timely manner as assigned
• Alert the Maintenance Coordinator of any unusual occurrences or potential damage
• Administer, respond, and complete service requests using a hand-held device (iPhone, iPad) or computer
• Carry a cell phone for on-call maintenance duties
• Provide 24-hour emergency maintenance service as scheduled
• Maintain a professional and courteous manner with dental office employees, vendors, contractors, and co-workers
• Complete payroll timesheets and Field Service Reports accurately and submit them on time, including billing for hours worked and parts used
• Maintain a work vehicle
• Perform other duties as assigned by management
• Occasional air travel, which may include weekend travel

Requirements

• Equivalent to a high school diploma or GED
• 1-3 years of facilities maintenance experience in an office or commercial setting
• Possess and maintain a valid driver’s license and automobile insurance (verified via background check and motor vehicle record check at hire)
• Reliable transportation to travel to multiple offices per day, sometimes several times per day
• In lieu of a driver’s license, must have reliable alternate transportation for timely travel
• Travel may be planned or unplanned and subject to change without notice

Preferred Qualifications

• Experience within a dental office setting and ability to work on dental equipment (preferred; compensation commensurate with experience)
• Bachelor’s Degree in a related field

Skills

• Ability to multitask effectively without compromising work quality
• Excellent interpersonal, oral, and written communication skills
• Detail-oriented, organized, process-focused, and proactive problem solver
• Customer service focused
• Ability to draw conclusions and make independent decisions with limited information
• Ability to respond to inquiries from customers, staff, regulatory agencies, vendors, and others
• Self-motivated, reliable, and capable of working independently or as part of a team
• Intellectual curiosity to work through ambiguity with minimal instruction
• Ability to manage change and thrive in a fast-paced environment under time constraints
• Ability to take initiative and work effectively with individuals at all organizational levels
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to simplify complex data and communicate it effectively to Senior Management

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

$24.30–$32.90 per hour