Technician, Facility Services, HVAC-Refrigeration

About the role

You’ll be part of a team that collaborates to provide reactive and preventative maintenance for all supermarket equipment within your designated trades. As a technician, you’ll have a semi-independent work environment where you’ll service all HVAC/R supermarket equipment, both with and without support. This role requires self-motivation and the ability to complete tasks independently from start to finish while adhering to company protocols.

Responsibilities

• Repairs and installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics.
• Configures and calibrates low ambient systems and direct digital controls to meet operational specifications.
• Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes.
• Diagnostics and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems.
• Implements preventive maintenance programs to extend equipment life and minimize downtimes.
• Maintains and repairs rack systems, walk-ins, reach-ins, and supermarket refrigeration units.
• Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision.
• Uses heavy machinery. Adheres to OSHA standards and EPA 608 refrigerant handling protocols during all service activities.
• Conducts inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements.
• Reclaims ozone-depleting refrigerants and ensures proper documentation of refrigerant usage.
• Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices.
• Communicates effectively with customers to explain technical issues and service outcomes.
• Manages escalated service issues and coordinates with external service providers as needed.
• Receives and follows instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently.
• Assists in implementing training plans and operational procedures as directed by Managers and Training Technicians.
• Drives a company vehicle to complete service calls and manage operational needs within an assigned region.
• Participates in an on-call rotation to support business critical needs outside of standard business hours.
• Coordinates service calls and manages workload using digital tools and scheduling systems.
• Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability.
• SUBMIT WARRANTY CLAIMS, EXPENSE REPORTS, AND WORK ORDERS TO SUPPORT FINANCIAL SUSTAINABILITY.
• Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.
• Collaborates with management, co-workers, customers, and other business partners.
• Works or trains at multiple facilities or distant locations.
• Maintains company vehicles in accordance with company policies and procedures.
• Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
• Safely operates motor vehicles and ensures that the vehicle has all required documents.
• Checks fuel and water levels, brake condition, signals, and lights.
• SUBMIT MAINTENANCE INVOICES FOR PAYMENT.
• VERIFIES THE COVERAGE AND VALIDITY OF VEHICLE INSURANCE.
• Wears company uniform and badge in accordance with company policies and procedures.
• LEADS AND PARTICIPATES IN TEAMS BY USING AND SHARING RESOURCES, INFORMATION, AND TOOLS; DETERMINING CUSTOMER NEEDS AND BUSINESS PRIORITIES; COORDINATING AND EXECUTING WORK ASSIGNMENTS; PROVIDING ADVICE, FEEDBACK, AND SUPPORT TO ENSURE TIMELINES AND WORK QUALITY ARE ACHIEVED; AND MODELING AND HELPING OTHERS WITH HOW TO ADAPT TO CHANGE OR NEW CHALLENGES.
• DEVELOPS, COMMUNICATES, AND IMPLEMENTS PROCESSES AND PRACTICES TO MEET BUSINESS NEEDS BY COLLABORATING WITH MANAGERS, CO-WORKERS, CUSTOMERS, AND OTHER BUSINESS PARTNERS; ANALYZING AND APPLYING INFORMATION FROM MULTIPLE SOURCES; MONITORING PROGRESS AND RESULTS; AND IDENTIFYING AND ADDRESSING IMPROVEMENT OPPORTUNITIES.
• DEMONSTRATES, PROMOTES, AND SUPPORTS COMPLIANCE WITH COMPANY POLICIES, PROCEDURES, AND STANDARDS OF ETHICS AND INTEGRITY BY EXPLAINING, GUIDING, AND DEMONSTRATING HOW TO APPLY THESE IN EXECUTING BUSINESS PROCESSES AND PRACTICES; IMPLEMENTING RELATED ACTION PLANS; USING THE OPEN DOOR POLICY; AND ASSISTING MANAGEMENT WITH CORRECTING ETHICAL AND COMPLIANCE ISSUES AND PROBLEMS.
• Respects the individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respects the individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respects the individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Acts with integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts with integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serves our customers and members: Delivers results while putting the customer first.
• Serves our customers and members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strives for excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strives for excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Qualifications

• Option 1: Vocational or technical HVAC/R certification and 2 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls.
• Option 2: 4 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls or related field.
• Hold and maintains Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
• Where required, HVAC-R/ Mechanical Journeyman.
• Valid state-issued driver’s license and ability to pass motor vehicle report.
• Ability to read and speak the English language as required by Federal Motor Carrier Safety Regulations.

Preferred Qualifications

• Completion of a 2-year Vocational or Technical HVAC/R program.
• Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
• Mechanical license in city and/or state where job is located.
• No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
• No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.
• Prior work experience reading blueprints, schematics, and wiring diagrams.
• Prior work experience using hand tools, power tools, and testing equipment.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.