Technician, Facility Services, HVAC-Refrigeration
Position Summary
Installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics. Configures and calibrates low ambient systems and direct digital controls to meet operational specifications. Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes. Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems. Implements preventive maintenance programs to extend equipment life and minimize downtimes. Maintains and repairs rack systems, walk-ins, reach-ins, and supermarket refrigeration units. Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision. Uses heavy machinery. Adheres to OSHA standards and EPA 608 refrigerant handling protocols during all service activities. Conducts inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements. Reclaims ozone-depleting refrigerants and ensures proper documentation of refrigerant usage. Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices. Communicates effectively with customers to explain technical issues and service outcomes. Manages escalated service issues and coordinates with external service providers as needed. Receives and follows instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently. Assists in implementing training plans and operational procedures as directed by Managers and Training Technicians. Drives a company vehicle to complete service calls and manage operational needs within an assigned region. Participates in an on-call rotation to support business critical needs outside of standard business hours. During assigned on-call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed. Coordinates service calls and manages workload using digital tools and scheduling systems. Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability. Submits warranty claims, expense reports, and work orders to support financial sustainability. Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources. Collaborates with management, co-workers, customers, and other business partners. Works or trains at multiple facilities or distant locations. Maintains company vehicles in accordance with company policies and procedures. Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged. Safely operates motor vehicles and ensures that the vehicle has all required documents. Checks fuel and water levels, brake condition, signals, and lights. Submits maintenance invoices for payment. Verifies the coverage and validity of vehicle insurance. Wears company uniform and badge in accordance with company policies and procedures. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.
Responsibilities
- Installs HVAC and refrigeration systems, including ductwork, control panels, and building pneumatics.
- Configures and calibrates low ambient systems and direct digital controls to meet operational specifications.
- Interprets layout plans and schematics to ensure accurate system setup and compliance with building codes.
- Diagnoses and resolves mechanical, electrical, and refrigerant-related issues across commercial and industrial systems.
- Implements preventive maintenance programs to extend equipment life and minimize downtimes.
- Maintains and repairs rack systems, walk-ins, reach-ins, and supermarket refrigeration units.
- Ensures the proper operation of HVAC systems and Energy Management Systems by performing routine checks, identifying issues, and coordinating necessary maintenance or repairs under manager and training technician supervision.
- Uses heavy machinery.
- Adheres to OSHA standards and EPA 608 refrigerant handling protocols during all service activities.
- Conducts inspections and repairs in compliance with federal, state, and local HVAC/R regulations, including cold chain and indoor air quality requirements.
- Reclaims ozone-depleting refrigerants and ensures proper documentation of refrigerant usage.
- Leads field teams and mentors less-experienced Technicians and Apprentices on technical procedures and safety practices.
- Communicates effectively with customers to explain technical issues and service outcomes.
- Manages escalated service issues and coordinates with external service providers as needed.
- Receives and follows instructions from Managers and Training Technicians to perform assigned tasks accurately and efficiently.
- Assists in implementing training plans and operational procedures as directed by Managers and Training Technicians.
- Drives a company vehicle to complete service calls and manage operational needs within an assigned region.
- Participates in an on-call rotation to support business critical needs outside of standard business hours.
- During assigned on-call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
- Captures service calls and manages workload using digital tools and scheduling systems.
- Tracks refrigerant levels, parts inventory, and vendor relationships to ensure resource availability.
- SUBMIT WARRANTY CLAIMS, EXPENSE REPORTS, AND WORK ORDERS TO SUPPORT FINANCIAL SUSTAINABILITY.
- Completes work assignments and priorities following directions and/or guidance from Manager or Training Technician in HVAC/R service by using HVAC/R policies, data, and resources.
- Collaborates with management, co-workers, customers, and other business partners.
- Works or trains at multiple facilities or distant locations.
- Maintains company vehicles in accordance with company policies and procedures.
- Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
- Safely operates motor vehicles and ensures that the vehicle has all required documents.
- Checks fuel and water levels, brake condition, signals, and lights.
- SUBMIT MAINTENANCE INVOICES FOR PAYMENT.
- VERIFIES THE COVERAGE AND VALIDITY OF VEHICLE INSURANCE.
- WEAR COMPANY UNIFORM AND BADGE IN ACCORDANCE WITH COMPANY POLICIES AND PROCEDURES.
- LEADS AND PARTICIPATES IN TEAMS BY USING AND SHARING RESOURCES, INFORMATION, AND TOOLS; DETERMINING CUSTOMER NEEDS AND BUSINESS PRIORITIES; COORDINATING AND EXECUTING WORK ASSIGNMENTS; PROVIDING ADVICE, FEEDBACK, AND SUPPORT TO ENSURE TIMELINES AND WORK QUALITY ARE ACHIEVED; AND MODELING AND HELPING OTHERS WITH HOW TO ADAPT TO CHANGE OR NEW CHALLENGES.
- DEVELOPS, COMMUNICATES, AND IMPLEMENTS PROCESSES AND PRACTICES TO MEET BUSINESS NEEDS BY COLLABORATING WITH MANAGERS, CO-WORKERS, CUSTOMERS, AND OTHER BUSINESS PARTNERS; ANALYZING AND APPLYING INFORMATION FROM MULTIPLE SOURCES; MONITORING PROGRESS AND RESULTS; AND IDENTIFYING AND ADDRESSING IMPROVEMENT OPPORTUNITIES.
- DEMONSTRATES, PROMOTES, AND SUPPORTS COMPLIANCE WITH COMPANY POLICIES, PROCEDURES, AND STANDARDS OF ETHICS AND INTEGRITY BY EXPLAINING, GUIDING, AND DEMONSTRATING HOW TO APPLY THESE IN EXECUTING BUSINESS PROCESSES AND PRACTICES; IMPLEMENTING RELATED ACTION PLANS; USING THE OPEN DOOR POLICY; AND ASSISTING MANAGEMENT WITH CORRECTING ETHICAL AND COMPLIANCE ISSUES AND PROBLEMS.
- RESPECT THE INDIVIDUAL: EMBRACES DIFFERENCES IN PEOPLE, CULTURES, IDEAS, AND EXPERIENCES; CREATES A WORKPLACE WHERE ASSOCIATES FEEL SEEN, SUPPORTED AND CONNECTED THROUGH A CULTURE OF BELONGING; CREATES OPPORTUNITIES FOR ALL ASSOCIATES TO THRIVE AND PERFORM; HELPS TO ATTRACT THE BEST TALENT.
- RESPECT THE INDIVIDUAL: WORKS AS A TEAM; BUILDS STRONG AND TRUSTING RELATIONSHIPS; COMMUNICATES WITH IMPACT, ENERGY, AND POSITIVITY TO MOTIVATE AND INFLUENCE.
- RESPECT THE INDIVIDUAL: STRENGTHENS THE TEAM BY HELPING, DEVELOPING AND MENTORING OTHERS; RECOGNIZES OTHERS’ CONTRIBUTIONS AND ACCOMPLISHMENTS.
- ACT WITH INTEGRITY: MAINTAINS AND PROMOTES THE HIGHEST STANDARDS OF INTEGRITY, ETHICS AND COMPLIANCE, MODELS THE WALMART VALUES TO SUPPORT AND FOSTER OUR CULTURE; HOLDS YOURSELF AND OTHERS ACCOUNTABLE; SUPPORTS WALMART’S GOAL OF BECOMING A REGENERATIVE COMPANY BY MAKING A POSITIVE IMPACT FOR ASSOCIATES, CUSTOMERS, MEMBERS, AND THE WORLD AROUND US.
- ACT WITH INTEGRITY: ACTS IN A SELFLESS MANNER AND IS CONSISTENTLY HUMBLE, SELF-AWARE, HONEST, FAIR, AND TRANSPARENT.
- SERVE OUR CUSTOMERS AND MEMBERS: DELIVERS RESULTS WHILE PUTTING THE CUSTOMER FIRST.
- SERVE OUR CUSTOMERS AND MEMBERS: MAKES DECISIONS BASED RELIABLE INFORMATION; BALANCES SHORT- AND LONG-TERM PRIORITIES; AND CONSIDERS HOW OWN WORK IMPACTS THE TEAM’S ABILITY TO DELIVER ON OUR PURPOSE FOR ALL STAKEHOLDERS.
- STRIVE FOR EXCELLENCE: DISPLAYS CURIOUSITY AND A DESIRE TO LEARN; TAKES CALCULATED RISKS; AND DEMONSTRATES COURAGE AND RESILIENCE.
- STRIVE FOR EXCELLENCE: DRIVES CONTINUOUS IMPROVEMENTS; IS OPEN TO AND USES NEW TECHNOLOGIES AND SKILLS; AND SUPPORTS OTHERS THROUGH CHANGE.
Qualifications
Minimum Qualifications:
- Vocational or technical HVAC/R certification and 2 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls.
- Option 2: 4 years’ experience in mechanical maintenance or construction-related field for commercial HVAC/R and building controls or related field.
- Holds and maintains Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
- Where required, HVAC-R/ Mechanical Journeyman.
- Valid state-