TECHNICIAN, EQUIPMENT DISTRIBUTION-North Little Rock, AR

Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment.

About the role

Crothall Healthcare provides an advanced level of quality maintenance, service, and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment. This role is responsible for the leadership, support, and development of the DI service team to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.

Responsibilities

• Responsible for technical support for customer accounts, equipment assets, and/or modalities as assigned, including the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
• Provide technical support via phone, written (email or other), and on-site as needed.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s with a proven track record of solving difficult problems.
• Handle difficult customer situations effectively.
• Perform/facilitate DI assessments at new account start-up or when needed.
• Support QA/RA to ensure compliance with company, ISO, and governmental policies; contribute to or write policies as needed.
• Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
• Carry or pull up to 40 lbs of equipment and tools; frequent bending, stooping, twisting, and turning required using full body mobility.
• Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological, and chemical hazards.
• Perform other related duties as required.
• Possess a valid driver’s license and maintain a good driving record.
• Available for after-hours and weekend support as needed.
• Travel up to 80% of the time to customer sites, meetings, and training as required.

Requirements

• Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
• Minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
• Operate under required knowledge of regulatory requirements.
• Strong time management ability.
• Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction, and proactively complete assignments.
• Ability to work independently with minimal supervision.
• Ability to prioritize, organize, and handle multiple projects and activities simultaneously.

Benefits

• Medical, Dental, Vision
• Life Insurance / AD Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave