TECHNICIAN, EQUIPMENT DISTRIBUTION - Las vegas,NV
Job Description
This role is responsible for the leadership, support and development of the DI service team, to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.
- Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned.
- This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
- Provide technical support via phone, written (email or other) and on-site, as needed.
- Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
- Proven track record of solving difficult problems.
- Demonstrated ability to handle difficult customer situations.
- Perform/facilitate DI assessments at new account start-up or when needed.
- Supports QA/RA to ensure compliance with company, ISO, and governmental policies.
- Contribute/write policies as needed.
Primary Duties
Primary Duties:
- Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned.
- This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
- Provide technical support via phone, written (email or other) and on-site, as needed.
- Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
- Proven track record of solving difficult problems.
- Demonstrated ability to handle difficult customer situations.
- Perform/facilitate DI assessments at new account start-up or when needed.
- Supports QA/RA to ensure compliance with company, ISO, and governmental policies.
- Contribute/write policies as needed.
General Duties
General Duties:
- Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
- Able to carry or pull up to 40 lbs of equipment and tools.
- Frequent bending, stooping, twisting and turning required using full body mobility.
- Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards.
Skills/Qualifications
- Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
- Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
- Operate under required knowledge of regulatory requirements.
- Strong time management ability.
- Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.
- Able to work independently with minimal supervision.
- Able to prioritize, organize and handle multiple projects and activities simultaneously.
Benefits
Intelas is a member of Compass Group USA Click here to Learn More about the Compass Story
Associates At Intelas Are Offered Many Fantastic Benefits.
Medical
Dental
Vision
Life Insurance/ AD Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commute Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.