TECHNICIAN, EQUIPMENT DISTRIBUTION 2ND SHIFT

Join Intelas, a Compass Healthcare company. At Intelas, we blend expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make informed capital decisions. We hold ourselves accountable to do the right thing, focus on excellence in every detail, and work as one team to give clinicians the confidence to focus fully on care. With more than 1.15 million medical devices managed across 4,500 healthcare sites, we provide clarity and consistency in a fast-changing environment. Here, you’ll join a culture that puts people first, creates belonging, and builds lasting relationships while helping each other achieve more together. Whether you’re just starting out or are a seasoned professional, we believe there is no limit to your potential—and we’ll empower you to grow alongside teammates who share your passion for service and responsibility.

About the role

Crothall Healthcare provides an advanced level of quality maintenance, service, and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment. This role is responsible for the leadership, support, and development of the DI service team to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.

Responsibilities

• Responsible for technical support for customer accounts, equipment assets, and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
• Provide technical support via phone, written (email or other), and on-site as needed.
• Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
• Proven track record of solving difficult problems.
• Demonstrated ability to handle difficult customer situations.
• Perform/facilitate DI assessments at new account start-up or when needed.
• Supports QA/RA to ensure compliance with company, ISO, and governmental policies.
• Contribute/write policies as needed.
• Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
• Ability to carry or pull up to 40 lbs of equipment and tools.
• Frequent bending, stooping, twisting, and turning required using full body mobility.
• Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological, and chemical hazards.
• Perform other related duties as required.
• Possess a valid driver’s license and maintain a good driving record.
• Available for after-hours and weekend support as needed.
• Travel up to 80% of the time to customer sites, meetings, and training as required.

Requirements

• Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
• Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
• Operate under required knowledge of regulatory requirements.
• Strong time management ability.
• Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction, and proactively complete assignments.
• Ability to work independently with minimal supervision.
• Ability to prioritize, organize, and handle multiple projects and activities simultaneously.

Benefits

Full-time and part-time positions are offered the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

Pay Range: [[cust_StartingPayRate]] per hour to [[cust_MaxPayRate]] per hour.