Technician - BMW of Birmingham

About the Role

The Service Technician performs vehicle repair and maintenance work in accordance with dealer and factory standards and oversees the work of any apprentice technician assigned to them.

Responsibilities

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Examine the vehicle to determine if additional safety or service work is required.
• Notify service advisor immediately if additional work outlined is not needed or required.
• Notify service advisor immediately if repairs cannot be completed within the time promised.
• Document work performed.
• Road-test vehicles when required or refer to the test technician, ensuring the customer vehicle is not used for personal errands.
• Supervise work of any apprentice technicians as assigned.
• Attend factory-sponsored training classes and keep abreast of factory technical bulletins.
• Ensure that customers’ cars are kept clean.
• Keep shop area neat, clean, and account for all dealership-owned tools at all times.
• Understand and follow federal, state, and local regulations, such as those governing the disposal of hazardous wastes.
• Follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• Maintain high Customer Satisfaction Index (CSI).

Requirements

• ASE or manufacturing training.
• High school diploma or equivalent.
• Valid driver’s license and a good driving record.
• Manual dexterity and good judgment.
• Authorized to work in the USA.
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license.

Benefits

Comprehensive training, competitive compensation, and unparalleled benefits. Over 1,000 internal advancements each year with a cooperative, team-based approach.