TECHNICIAN, BIOMEDICAL III -Knoxville, TN

About the Role

Join Intelas, a Compass Healthcare Company, where we deliver smarter asset management by blending expert service teams with intelligent, data-driven strategies. Our programs support 100% regulatory compliance and drive 98% equipment uptime, enabling clinicians to focus on care. We manage over 1.15 million medical devices across nearly 4,500 healthcare sites nationwide. At Intelas, your career thrives, your potential is unleashed, and your work directly supports patient care.

Responsibilities

• Performs planned maintenance and electrical safety inspections on a broad range of patient care and selected support equipment in compliance with established standards.
• Manages all assigned equipment and schedules service.
• Performs pre-acceptance inspections and develops PM procedures on equipment; maintains files on procedures and manuals.
• Ensures test equipment is working properly and calibrated within established intervals.
• Responds expeditiously to calls from clinical departments to evaluate and rectify valid operator complaints and concerns.
• Researches and initiates orders for repair parts, working within established budget parameters.
• Maintains purchase order log and validates invoices for payment (field service personnel only).
• Provides informal training to equipment users and Crothall Services Group staff as requested or when circumstances dictate.
• Makes recommendations to the Department Manager regarding service strategies on equipment; keeps supervisor informed of activities, needs, and problems.
• Participates in the Quality Improvement / Risk Management program by gaining an understanding of customer issues and making recommendations for improvement.
• Maintains an orderly and functional work environment.
• Provides emergency on-call responsibilities as needed.
• Documents all significant asset-related actions in compliance with department practices.
• Participates in department meetings.
• Collaborates with fellow technical personnel to ensure they are kept abreast of technical updates and/or device-related problems.

Qualifications

• Associates degree in electronics/biomedical equipment technology, military training, or equivalent experience.
• 3 years servicing clinical/patient care equipment in a hospital environment.
• For field service positions requiring travel, a valid driver’s license is required.

Skills

• Ability to work independently with some supervision.
• Good communication and strong customer service skills.
• Good organization and time management skills.
• Working knowledge of computer applications for tracking service histories and producing reports on assets.
• Good troubleshooting skills.
• Ability and willingness to serve "on-call" duty as required.
• Strong work ethic and ability to work as a member of a team.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.