Technician A - FT 8051

Summary

Technician A requires above‑average mechanical knowledge and performs most mechanical tasks assigned, including brakes, rotors, fluid exchanges, oil changes, transmissions, differentials, cooling system maintenance, tire repair and replacement, and additional services such as wiper blades and air filters. The role also involves communicating with customers to educate them on preventive vehicle maintenance and providing courtesy services.

Essential Duties

• Perform work as outlined on repair orders with efficiency and accuracy, following supervisory direction and factory standards.
• Handle more complex repairs and diagnostics than Technicians B or C, including transmissions, heavy‑line repairs, and engine overhauls.
• Assist in training Technicians B and/or C.
• Apply repair knowledge of brakes, A/C services, transmissions, power steering, suspension, and related systems.
• Diagnose most vehicles that enter the shop and repair problems based on customer complaints and inspections.
• Examine assigned vehicles to determine if additional safety or service work is required or recommended.
• Partner with the Center Manager to schedule daily repairs.
• Document all work performed and recommendations.
• Road‑test vehicles as needed.
• Ensure customers’ cars are kept clean.
• Notify the manager immediately of any damage affecting a vehicle’s appearance or condition.
• Maintain shop areas in a neat, clean, and organized condition.
• Account for all store‑owned tools and manuals, returning them to proper locations in the same condition received.
• Understand and comply with federal, state, and local regulations (e.g., hazardous waste disposal, OSHA Right‑to‑Know) and company SOPs.
• Operate all tools and equipment safely and report safety issues to management promptly.
• Participate in organization‑sponsored training programs.
• Perform other tasks as assigned.

Qualifications

• Five (5) or more years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine tickets, notes, and other correspondence.
• Strong communication skills to present information and respond to customer questions.
• Valid driver’s license.
• State emission certification, if applicable.
• Current ASE certifications are a significant plus.
• State vehicle inspector certification, if applicable.

Physical Demands and Work Environment

• Must provide a toolbox with tools on site to perform the majority of services.
• Required to sign a contract adhering to the company’s uniform policy and procedures.
• Ability to work in cramped spaces, such as underneath a jacked‑up automobile or in a lower bay.
• Upper‑body strength and stamina to use hand tools (hammers, wrenches) and secure fasteners.
• Fine motor skills for handling small fasteners (nuts, bolts, washers).
• Vision capable of reading diagrams, manuals, emails, and working with color‑coded wiring.
• Ability to work in fluctuating and sometimes extreme temperature conditions.

Compensation

Paid an hourly rate plus a standard company commission percentage.