Technician 1

Primary Role

Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems.

Responsibilities

• Responsible for the final hookup and programming of electronics equipment for new jobs.
• Responds to customer's service-related issues promptly.
• Tests and documents readings for customer's systems.
• Updates customer files.
• Troubleshoots and repairs electronic components.
• Handles on-call duties on a regular scheduled basis.
• Trains and instructs the customer on the proper use of the equipment.
• Reads and interprets wiring diagrams, schematics, and blueprints.
• Operates test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
• Aids in preventive maintenance of customer equipment.
• Accurately tracks time sheets, service/installation tickets, and inventory items, photographs of progress.
• Maintains and motivates Technicians and serves as onsite SWC representative when the Project Manager is not available.
• Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project.
• Full compliance with company's and customer's safety program.

Qualifications

• A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required.
• Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems.
• Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred.
• Cisco and Microsoft certifications desirable.
• Ability to install a project from engineering documents with minimal assistance.
• Ability to manage small to large projects with little supervision.

Education Requirements

• Minimum: High school graduate.
• Must be able to read and write at Basic English proficiency.
• Must be able to compute basic math functions without difficulty.
• Has solid grasp of basic electronics/electrical theory – formal instruction is preferred.
• Is proficient with PC and has proven aptitude in simple engineering and construction.
• Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus.

Additional Skills and Abilities

• Excellent written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• Achieve proficiency/certifications of SWC pro-cuts.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Valid and current driver’s license.

Physical, Mental and Environmental Requirements

• Employee is required to stand, walk, climb, sit and use hands and fingers.
• Some light lifting of objects up to 50 lbs is required.
• Reaching, grasping and carrying activities also required.
• The noise level in the work environment is usually moderate.
• Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.