Technician 1

South Western Communications (SWC) is a trusted provider of communication, physical security, and life safety solutions for Healthcare, Education, Detention, and Commercial customers. We use a consultative approach to conduct in-depth needs analyses, delivering integrated solutions with best-in-class products tailored to your goals and needs.

About the role

This is a full-time, hourly, non-exempt position reporting to the Project Manager. The Technician 1 is responsible for the installation, troubleshooting, and maintenance of electronic communication systems, including VOIP, SIP, computer, and networking systems. The role ensures minimal downtime and maximum performance while serving as a key point of contact for system performance with customers.

Responsibilities

• Final hookup and programming of electronics equipment for new jobs.
• Promptly respond to customer service-related issues.
• Test and document readings for customer systems; update customer files.
• Troubleshoot and repair electronic components.
• Handle on-call duties on a regularly scheduled basis.
• Train and instruct customers on proper equipment use.
• Read and interpret wiring diagrams, schematics, and blueprints.
• Operate test equipment, including Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter.
• Assist with preventive maintenance of customer equipment.
• Accurately track time sheets, service/installation tickets, inventory items, and progress photographs.
• Ensure all spare parts, manuals, and keys are safeguarded and signed for at the end of the project.
• Manage and motivate Technicians and serve as onsite SWC representative when the Project Manager is unavailable.
• Comply fully with company and customer safety programs.
• Perform other duties as assigned by company management.

Requirements

• A two-year electronics degree or equivalent combination of education and 1+ years of related field experience.
• Knowledge and experience in the procedures, installation, testing, and troubleshooting of equipment/systems.
• Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred.
• Cisco and Microsoft certifications desirable.
• Ability to install a project from engineering documents with minimal assistance.
• Ability to manage small to large projects with little supervision.

Qualifications

• Minimum: High school graduate with basic English proficiency and math skills.
• Ability to read CAD-generated prints, building blueprints, and riser diagrams.
• Solid grasp of basic electronics/electrical theory; formal instruction preferred.
• Proficiency with PCs and aptitude in simple engineering and construction.
• Preferred: Associate’s Degree in Electronics, IT, or Computer Programming; NSCA CEST Certification, NICET certification, RCDD, and factory training.

Skills

• Excellent written and verbal communication skills.
• Responsible, self-motivated, and well-organized.
• Superior customer service skills for internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in MS Word, Excel, Access, PowerPoint, and Outlook.
• Ability to achieve proficiency/certifications in SWC products.
• Planning, organizing, and implementation skills for project completion by deadlines.
• Ability to handle stressful situations effectively.
• Valid and current driver’s license.

Benefits

• Full benefits package, including 401k.

Travel

Some out-of-town travel may be required.

Physical, Mental, and Environmental Requirements

• Ability to stand, walk, climb, sit, and use hands and fingers.
• Light lifting of objects up to 50 lbs.
• Reaching, grasping, and carrying activities.
• Moderate noise levels in the work environment; occasional outdoor work subject to seasonal temperature fluctuations.